5-Regular Member

5-Regular Member

Question

Customer used to Vuforia Studio OnPremise before and tried to test trial for a short time

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Customer used to Vuforia Studio OnPremise till this Sep and tried to test trial for a short time before this Nov.

Now some error is occurring when accessing ES server. Please advise regarding this situation.

Log and captures are attached.

1_Downloads.zip

Troubleshooting

5-Regular Member

5-Regular Member

@mshin Please confirm if user is having issue with their Trial ES service or On-Premise ES . If possible please confirm the ES URL and login User ID to review internally if account is active & ES is working fine.

-Durgesh

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Author

5-Regular Member

@dupatel Here is the customer's account. Thank you!

st.kim96@icloud.com

https://00906e60e7b40743.studio-trial.vuforia.io

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5-Regular Member

Author

5-Regular Member

Any advice with the issue?

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