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16-Pearl
February 2, 2021
Solved

Delete a project (on premise Experience Server)

  • February 2, 2021
  • 1 reply
  • 1730 views

Hi, there

 

An UnwantedProject shown up when Hololens scans the thingMark.

 

Nevertheless,

  • UnwantedProject is NOT in the folder of on-premise server (studio-es-store\projects)
  • UnwantedProject is NOT listed with postman GET (ExperienceService/content/projects/)
  • Delete via postman is NOT working with UnwantedProject (works with other projects)
  • UnwantedProject is NOT on the local PC anymore (Couldn't be unpublished via Vuforia Studio)
  • Clear Credentials has been proceeded. But UnwantedProject presists its existance.

 

What else can be done?

 

Thanks a lot.

Best answer by RolandRaytchev

I am not sure but , possibly , UnwantedProject is coming via the GXI server from a cloud domain .

Is the on premise server registered for the domain of the thingmark at the GXI service?

You can check the HL log file to see where it will try to receive the project when you scan the thingmark.

Another point is if this project is not downloaded as offline usage and is already on the HoloLens.

so according to http://support.ptc.com/help/vuforia/studio/en/#page/Studio_Help_Center%2FEyewearViewAndHololens.html

check if it is a downloaded "Hey View, show downloads."

1 reply

21-Topaz I
February 2, 2021

I am not sure but , possibly , UnwantedProject is coming via the GXI server from a cloud domain .

Is the on premise server registered for the domain of the thingmark at the GXI service?

You can check the HL log file to see where it will try to receive the project when you scan the thingmark.

Another point is if this project is not downloaded as offline usage and is already on the HoloLens.

so according to http://support.ptc.com/help/vuforia/studio/en/#page/Studio_Help_Center%2FEyewearViewAndHololens.html

check if it is a downloaded "Hey View, show downloads."

16-Pearl
February 3, 2021

Somehow the issue is resolved, overnight, without doing anything.

 

Pull logs out of Hololens, it doesn't show where the UnwantedProject came form.

But an error "returned status: NotFound" is logged when tried to load UnwantedProject.

 

btw, the UnwantedProject is not Downloadable.

 

Thanks for helping.