ePlan eView Issues with HoloLens 2

Forum|Forum|2 years ago
March 19, 2024
2 replies
1622 views

Good morning,

We are using ePlan eView to display 3D panels in AR. We recently acquired a HoloLens 2 as it was mentioned on Vuforia's support page that this was supported and that Vuforia View could be installed on it.

The issue we are having is that when you scan a QR code from ePlan eView, it then takes you to a log in page.

This works fine in mobile devices, but the login page does not load in the HoloLens Vuforia View app.

None of the content other than the white bar shows in the Vuforia View app in the HoloLens.

Because I can't log in to eView, I can't load the model. What can I do???? I need to get this working.

Troubleshooting

A

AlexK

15-Moonstone

If you use the same QR code as the mobile device (tablet or phone) it will not work, since they have a display where you can press the 2D UI buttons. AR experiences for the Hololens need a UI with 3D buttons.

This means the creator of the ePlan Experience needs to use a different template to create it.

A

AI_10997663

Author

1-Visitor

Thanks for your response. Not the response I was hoping but makes sense. I'm hoping I can escalate this with ePlan and get this working soon.

A

AlexK

15-Moonstone

The ePlan Experience looks quite complex, it would take a lot of work to get everything running on the Hololens, maybe you're lucky and they have a beta version ready to try out.

G

glajci