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5-Regular Member
August 31, 2022
Solved

Error uploading mp4 file

Hi. I was trying to upload a video with mp4 format in vuforia studio  through 3D Video feature but  it doesn't play the video. Would there be anyways to make it work?

 

JimwangAnswer
16-Pearl
September 9, 2022

@ydkim, In your sample project, it doesn't contain any Target. After I add a ThingMark target in the project, I can show the video player and play the video successfully in HoloLens2. You can try to add a target in the project and test it again. If it still doesn't work, please capture the exact screenshot and the View log files refer to article CS283816: https://www.ptc.com/en/support/article/cs283816

7 replies

16-Pearl
September 1, 2022

Do you play the video in Preview or Mobile device?

Can you attach the sample project here for check?

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ydkim5-Regular MemberAuthor
5-Regular Member
September 1, 2022

i was trying both at preview and HL2 and neither of them worked 😞

video error.png

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16-Pearl
September 1, 2022

Can you attach your project here? @ydkim 

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