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meliu5-Regular Member
5-Regular Member
May 29, 2018
Question

Experience Service aborted

Hi，

Our Experience Service often aborted these days. I don't know why, could you please help me?

Attached please find the log file. Thank you.

 

Thanks,

Mengjue

4 replies

dupatel5-Regular Member
5-Regular Member
May 29, 2018

@meliu Is this happening on your Trial instance or local On premise ES .  It could be due to the fact that there has been some changes done in supporting ES Trail service for internal user and instance.

 

-Durgesh

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meliu5-Regular MemberAuthor
5-Regular Member
May 29, 2018

Hi Durgesh,

 

Thank you for answering.

It is happening on local On premise ES. Are there any I can do?

 

Thanks，

Mengjue

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dupatel5-Regular Member
5-Regular Member
May 29, 2018

@meliu I believe it will be better if you can open a PTC Tech Support case to investigate the issue further. Also, mention the ES, ThingWorx and Studio version been used.

 

-Durgesh

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