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II_92046741-Visitor
1-Visitor
May 23, 2022
Solved

Experience service ping not working but thingworx yes

  • May 23, 2022
  • 1 reply
  • 3886 views

Everything is correctly setup, thingworx is up and working, followed the installation guide, but experience service ping not working.

 

http://localhost:2019/ExperienceService/ping - not working

http://invelon.local:2019/ExperienceService/username - not working

 

http://localhost:8080/Thingworx/Composer/index.html - working correctly

 

btw heres my C:\ptc\studio-es\configuration.json

 

 

Best answer by sebben

Sorry, this is just for sqlite db handler... 

Maybe there is an error in your connection string. Is the database called thigworx or thingworx?

But usually you would get an error message when you start the experience service... But usually you would get an error when starting the experience service.

Is nothing else appearing in the command prompt?

1 reply

S
sebben14-Alexandrite
14-Alexandrite
May 23, 2022

Hi,

is the experience service running as well? When you start it from C:\ptc\studio-es\start-es.bat you should also get the logs in that window.

Can you provide it here?

Thanks.

I
II_92046741-VisitorAuthor
1-Visitor
May 24, 2022

Hi thanks for the response, here are the logs. After running this bat, service still not working and closes itself, dont know if there are other logs to see if it crash or something.

S
sebben14-Alexandrite
14-Alexandrite
May 24, 2022

It seems like it find the SQLite db file. Usually its at C:\ptc\studio-es-store\db.sqlite. Can you check if the file is at this location and change the path in your configuration.  "datafilePath": "C:/ptc/studio-es-store/db.sqlite"

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