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RyanAnderson1-Visitor
1-Visitor
June 22, 2020
Solved

External IoT Data Fails to Refresh/Update

  • June 22, 2020
  • 1 reply
  • 5646 views

Hey,

 

What I am reporting used to work and within the space of roughly 1-3 weeks it no longer works.

 

I ran though the Fundamentals of AR Development course in PTC University and managed to complete the IoT Robot Arm Repair Project. The Project worked nicely where it was pulling IoT data from the RoboArm1 Thing on the ThingWorx Platform. For some reason now, the 3D gauge never updates with new values... Even though the service configuration is correct, see below

RyanAnderson_0-1592828743092.png

 

 

Any help please? Did the Vuforia Studio update affect this? 

Best answer by sdidier

Hello Ryan,

 

Maybe the best is to schedule a WebEx session.

  • Can you please send me by a private email your email address, please ?

I will contact you directly by email.

 

Best regards,

Samuel

1 reply

S
sdidier17-Peridot
17-Peridot
June 23, 2020

Hello Ryan Anderson,

 

In Vuforia Studio, in Preview when reproducing the issue, what is the output in Chrome, in Developper Tools, in Console tab ?

 

Best regards,

Samuel

R
RyanAnderson1-VisitorAuthor
1-Visitor
June 23, 2020

Hey Samuel,

 

Here is the output:

RyanAnderson_0-1592897539488.png

 

BR

 

Ryan

S
sdidier17-Peridot
17-Peridot
June 23, 2020

Hello Ryan,

 

I suppose that the data is not updated to the javascript exception thrown.

The solution is to solve it.

 

I have some questions :

  • Do you have a custom javascript function named elbowGauges defined in <View name>.js node ?
  • In a 2D Widget with a Click Event, in this Event do you a call to a function elbowGauges(); ?

 

Thanks you in advance for your feedback.

 

Best regards,

Samuel

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