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ClayHelberg18-Opal
18-Opal
November 20, 2017
Question

Eyewear support for sequences

  • November 20, 2017
  • 2 replies
  • 6212 views

Hi--

 

I'm trying to develop a Hololens experience based on a sequence in my PVZ. But we are having some trouble getting the sequence to display correctly. The sequence works perfectly in Creo View, in a regular AR experience (mobile), and in the browser preview for the Eyewear experience. But when it runs on the actual Hololens, it breaks in a couple of different ways:

 

  • One of the components (modelItems) in the sequence moves in the wrong direction--it should move away from the thingmark, but instead moves toward it
  • After another component moves and fades out, the sequence seems to abort, sometimes taking the entire Thingworx app with it

 

Is this a known issue with the Hololens app? If so, what is the timetable for app updates, and when can we expect fixes for this? In the meantime, is there a workaround, e.g. avoid certain effects or otherwise tweak the sequence so it is more compatible with Hololens?

 

If it is not a known issue, I would like to make it known now. 🙂 If it's helpful, I can share project data to help troubleshoot it. Thanks!

 

--Clay

2 replies

T
tmccombie21-Topaz I
21-Topaz I
November 20, 2017

Hi Clay. What version of Creo Illustrate did you use to create the sequence? There are some compatibility issues with hololens and sequences created in Creo 4.0/4.1. If you have used these versions, please try creating the sequence in a 3.0 release.

C
ClayHelberg18-OpalAuthor
18-Opal
November 20, 2017

Hi Tara--

Yes, I did use 4.0 to create the sequence. I will try your suggestion and save from Creo Illustrate 3.0 and see if that helps. Thanks for the tip!

Do you have any estimated timeline for when Creo Illustrate 4.x sequences will be supported?

--Clay

B
Basti0111-Visitor
1-Visitor
May 9, 2018

Does already exist a solution for the problem with the wrong movements in the MS Hololens?

 

I have the same issue. I created an Augmeted Reality Application with Creo Illustrate 3.1 and everything works fine in the preview in ThingWorx Studio and on a Mobile Device. But when trying it with Hololens some of the sequences make completely wrong movements than they should.

 

Thanks for your help.

 

Best regards,

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