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N
nraichura1-Visitor
1-Visitor
April 6, 2019
Solved

Facing problem while using multiple sequences using list and select option

  • April 6, 2019
  • 1 reply
  • 6074 views

Hello

 

I have added multiple figure in a experience and used select and list option for selecting the sequence in experience.This is working fine with vuforia studio preview while it doesn't show any list in my ios mobile device.

 

help me with the solution.

 

Thank you

Best answer by sdidier

Hello,

 

  • Do you still have tracking issue in your last test ?
  • Does a new version of Experience has been published in Experience Service ?
  • Does have the same environment (lights, plane surface ...etc... as the previous tests)

 

Best regards,

Samuel

 

1 reply

S
sdidier17-Peridot
17-Peridot
April 8, 2019

Hello,

 

In Vuforia View, in IOS mobile, collect log file.

More details here to collect the log file :

https://www.ptc.com/en/support/article?n=CS283816

 

  • Do you have any error message reported ?

 

In Vuforia Studio, in Preview when opening developer tools, in Console, what are the messages reported ?

 

Best regards,

Samuel

N
nraichura1-VisitorAuthor
1-Visitor
April 8, 2019

Hello Samuel,

 

Thanks for your reply i am not getting any error in log but when i am loading my experience in my iPhone 6 device it doesn't show any list in my screen.

 

Thank you

S
sdidier17-Peridot
17-Peridot
April 8, 2019

Hello,

 

  • Do you reproduce the same issue in Android or in an iPad?
  • Is it possible to share the Experience, please ?I will test it in Android and in iPAD to check.

 

  • Are you using a Javascript to switch between Sequences and use the Select Widget or are you using binding ?

 

Best regards,

Samuel

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