Failed to authorize experience server

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Hello,

i am getting Failed to authorize experience server when i am trying to validate my experience service url, tried some fixes from this forum but nothing seems to work.

Logs:

[0mGET /api/switch [32m200[0m 0.776 ms - -[0m
[2021-11-09T09:13:15.497Z] debug: [twx-studio:auth] Authenticate using: https://XXXXXXX.studio-trial.vuforia.io ssl: false GET /validate
[2021-11-09T09:13:15.497Z] debug: [twx-studio:AuthRequest] doRequest /ExperienceService/username
[2021-11-09T09:13:15.497Z] debug: [twx-studio:auth] Authorization strategy not yet known
[2021-11-09T09:13:16.571Z] debug: [twx-studio:AuthRequest] https://XXXXXXXX.studio-trial.vuforia.io/ExperienceService/username response code 401
[2021-11-09T09:13:16.572Z] debug: [twx-studio:auth] Failed to authenticate experience server https://XXXXXXX.studio-trial.vuforia.io undefined Unauthorized
[2021-11-09T09:13:16.572Z] debug: [twx-studio:auth] www-authenticate header: Basic realm="ThingWorx"
[0mGET /api/validate [33m401[0m 1075.817 ms - 37[0m

Connectivity

S

Suraj_Patil

16-Pearl

please do check link mentioned below, it may help.

https://community.ptc.com/t5/Vuforia-Studio/Vuforia-Failed-to-authorize-experience-server/m-p/725038#M9715

https://community.ptc.com/t5/Vuforia-Studio/Failed-to-authorize-experience-server/m-p/610238

https://community.ptc.com/t5/Vuforia-Studio/Vuforia-Studio-Experience-Server-Failed-to-Authorize/m-p/594172
https://community.ptc.com/t5/Vuforia-Studio/Vuforia-Studio-Failed-to-authorize-experience-server/m-p/593210

https://community.ptc.com/t5/Vuforia-Studio/Vuforia-Studio-Experience-service-failed-to-Authorize/m-p/593232

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J

JB_10108072

Author

1-Visitor

Hello,

thank you for your answer, but already tried all of them neither one of them worked. I am currently using trial (not yet expired) version i dont know if that can be the problem.

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