Skip to main content
金高_011-Visitor
1-Visitor
August 31, 2017
Solved

Failed to configure

Auto configure failed.

I have tried in my company network,public network.

Even I changed different account. WHY????

dupatelAnswer
5-Regular Member
September 6, 2017

For the Trail versions, you will have to use a PTC provided Experience Service(ES) URL for publishing experiences.

We do have the On-premise Experience Service installer which could be purchased in case you would like to set up your local ES instance.

-Durgesh

View in thread

6 replies

dupatel5-Regular Member
5-Regular Member
September 1, 2017

Hello  金龙 高,

Please confirm if the issue still persist and need assistance. Please share the screenshot of the error  along with details you are getting while doing auto configure to further assist you.

-Durgesh



Translate
金高_011-VisitorAuthor
1-Visitor
September 4, 2017

Hello，

The issue still persist，and here are screenshots of configure window and log.

Regards,

error.pngQQ截图20170904134907.png

Translate
katte5-Regular Member
5-Regular Member
September 5, 2017

Just curious, as I find neither your email nor your username in our Trial participants. Did you register for the Studio Trial version ? And did you receive a Welcome Email from PTC?

Translate
金高_011-VisitorAuthor
1-Visitor
September 6, 2017

solved！thanks ！

Another question ,should the publish URL be a URL of PTC ? or I can use my sever's ?

Translate
dupatel5-Regular MemberAnswer
5-Regular Member
September 6, 2017

For the Trail versions, you will have to use a PTC provided Experience Service(ES) URL for publishing experiences.

We do have the On-premise Experience Service installer which could be purchased in case you would like to set up your local ES instance.

-Durgesh

Translate
Terms & ConditionsAccessibility statement