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5 replies

Suraj_Patil16-Pearl
16-Pearl
Jul 30, 2021 10:30 AM UTC

Get back AR experience project files is not possible I guess. Because In vuforia studio everything is stored on local machine. Only required data got published on cloud. So in that case you may get cloud published data but how to get it, may be PTC guys can help you.

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SP_99819741-VisitorAuthor
1-Visitor
Jul 31, 2021 5:09 AM UTC

How can we contact them?

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DmitryTsarev17-Peridot
17-Peridot
Jul 30, 2021 12:11 PM UTC

You can get them from the \projects or \stores\projects folder on the Experience Server, 

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SP_99819741-VisitorAuthor
1-Visitor
Jul 31, 2021 5:08 AM UTC

Can you please add some screenshots

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DmitryTsarev17-Peridot
17-Peridot
Aug 2, 2021 2:35 PM UTC

If you're using 

For self-hosted / on premise version, just ask the person responsible for managing Experience Service to get the project in question from the location I mentioned above (e.g. /opt/ptc/studio-es/projects or C:\PTC\studio-es\stores\projects).

For instanced managed by PTC, you can open a tech support case here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

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