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dsgnrClarK16-Pearl
16-Pearl
September 16, 2019
Solved

model disappear in canvas

  • September 16, 2019
  • 1 reply
  • 5422 views

Hi there,

 

i have a rather complex model (assembly) which has more than 100 components (parts). Therefore I tried to reduce the size of it in Illustrate 6.0. In the end I have a PVZ sized 75.4MB.

I opened PVZ with CREO View Express, works fine.

Then I import the PVZ into Vuforia Studio (8.4.7.4459, with Chrome 76.0.3809.132) with Model widget. Nothing shows up in the Canvas.

Preview, nothing there.

Next, I just publish it. And I can see the PVZ model with View (8.4.7.2286) on my Android.

 

My question is, why the PVZ doesn't show up in the Canvas of Vuforia Stuio?

How to make the PVZ appear so I can compose the content properly.

 

Any feedback would be greatly appreciated. Thanks a lot.

Best answer by sdidier

Hello Clark,

 

  • What is the size of the pvz file ?

 

Previously, a similar error message has been reported with big pvz file not completed uploaded.

https://community.ptc.com/t5/Vuforia-Studio/facing-problem-while-uploading-file-which-is-having-size-more/m-p/613747/highlight/true#M5974

 

  • Can you try the workaround provided in this post, please ?

 

 

Best regards,

Samuel

1 reply

S
sdidier17-Peridot
17-Peridot
September 16, 2019

Hello Clark,

 

  • Do you have any error reported in log file of Vuforia Studio or in Console in Developer tab of Chrome ?
  • When you reduce or increase scale of 3D model or zoom in or out, do you see it ?

 

Best regards,

Samuel

S
Swapnil_More15-Moonstone
15-Moonstone
September 16, 2019

Hello,

 Please try this using Google Chrome Canary version. It'll be resolve

 

    D
    dsgnrClarK16-PearlAuthor
    16-Pearl
    September 17, 2019

    Hi Swapnil More,

     

    I tried with Google Chrome Canary 79.0.3914.0 .

    It doesn't solve the issue.

    The PVZ remains disappear in the Canvas.

     

    Regards,

    ClarK

     

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