model target experience failed to publish in On Premises instances of Vuforia Studio Experience Service
- July 23, 2026
- 0 replies
- 8 views
i am working on vuforia studio which is installed on premises setup while i am publishing the model target with standard Model Target it shows this pop-up message as in the below image. when i open log file it shows as below text……………………...
::ffff:127.0.0.1 - Administrator [2026-07-23T17:46:49.448Z] "GET /ExperienceService/capabilities/itg HTTP/1.1" 200 47 "-" "-" 1 ms win-fs8jju2bgcq.local:2019 - [2026-07-23T17:46:49.447Z] - ms - ms - ms - ms
::ffff:127.0.0.1 - Administrator [2026-07-23T17:47:16.320Z] "GET /ExperienceService/username HTTP/1.1" 200 13 "-" "-" 1 ms win-fs8jju2bgcq.local:2019 - [2026-07-23T17:47:16.319Z] - ms - ms - ms - ms
VDP /login/token API failed with error AxiosError: getaddrinfo ENOTFOUND mtg.prod.vuforia.com
at AxiosError.from (C:\ptc\studio-es\node_modules\axios\dist\node\axios.cjs:863:14)
at RedirectableRequest.handleRequestError (C:\ptc\studio-es\node_modules\axios\dist\node\axios.cjs:3191:25)
at RedirectableRequest.emit (node:events:519:28)
at eventHandlers.<computed> (C:\ptc\studio-es\node_modules\follow-redirects\index.js:49:24)
at ClientRequest.emit (node:events:519:28)
at TLSSocket.socketErrorListener (node:_http_client:500:9)
at TLSSocket.emit (node:events:519:28)
at emitErrorNT (node:internal/streams/destroy:169:8)
at emitErrorCloseNT (node:internal/streams/destroy:128:3)
at process.processTicksAndRejections (node:internal/process/task_queues:82:21)
at Axios.request (C:\ptc\studio-es\node_modules\axios\dist\node\axios.cjs:4280:41)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
hostname: 'mtg.prod.vuforia.com',
syscall: 'getaddrinfo',
code: 'ENOTFOUND',
errno: -3008,
config: {
transitional: {
silentJSONParsing: true,
forcedJSONParsing: true,
clarifyTimeoutError: false
},
adapter: [ 'xhr', 'http', 'fetch' ],
transformRequest: [ [Function: transformRequest] ],
transformResponse: [ [Function: transformResponse] ],
timeout: 0,
xsrfCookieName: 'XSRF-TOKEN',
xsrfHeaderName: 'X-XSRF-TOKEN',
maxContentLength: -1,
maxBodyLength: -1,
env: { FormData: [Function [FormData]], Blob: [class Blob] },
validateStatus: [Function: validateStatus],
headers: Object [AxiosHeaders] {
Accept: 'application/json, text/plain, */*',
'Content-Type': 'application/json',
'User-Agent': 'axios/1.10.0',
'Content-Length': '31',
'Accept-Encoding': 'gzip, compress, deflate, br'
},
method: 'post',
url: 'https://mtg.prod.vuforia.com/v2/api/accounts/login/token',
json: true,
data: '{"machineId":"WIN-FS8JJU2BGCQ"}',
allowAbsoluteUrls: true
},
request: <ref *1> Writable {
_events: {
close: undefined,
error: [Function: handleRequestError],
prefinish: undefined,
finish: undefined,
drain: undefined,
response: [Function: handleResponse],
socket: [Function: handleRequestSocket]
},
_writableState: WritableState {
highWaterMark: 16384,
length: 0,
corked: 0,
onwrite: [Function: bound onwrite],
writelen: 0,
bufferedIndex: 0,
pendingcb: 0,
[Symbol(kState)]: 17580812,
[Symbol(kBufferedValue)]: null
},
_maxListeners: undefined,
_options: {
maxRedirects: 21,
maxBodyLength: Infinity,
protocol: 'https:',
path: '/v2/api/accounts/login/token',
method: 'POST',
headers: [Object: null prototype],
agents: [Object],
auth: undefined,
family: undefined,
beforeRedirect: [Function: dispatchBeforeRedirect],
beforeRedirects: [Object],
hostname: 'mtg.prod.vuforia.com',
port: '',
agent: undefined,
nativeProtocols: [Object],
pathname: '/v2/api/accounts/login/token'
},
_ended: false,
_ending: true,
_redirectCount: 0,
_redirects: [],
_requestBodyLength: 31,
_requestBodyBuffers: [ [Object] ],
_eventsCount: 3,
_onNativeResponse: [Function (anonymous)],
_currentRequest: ClientRequest {
_events: [Object: null prototype],
_eventsCount: 7,
_maxListeners: undefined,
outputData: [],
outputSize: 0,
writable: true,
destroyed: false,
_last: false,
chunkedEncoding: false,
shouldKeepAlive: true,
maxRequestsOnConnectionReached: false,
_defaultKeepAlive: true,
useChunkedEncodingByDefault: true,
sendDate: false,
_removedConnection: false,
_removedContLen: false,
_removedTE: false,
strictContentLength: false,
_contentLength: '31',
_hasBody: true,
_trailer: '',
finished: false,
_headerSent: true,
_closed: false,
socket: [TLSSocket],
_header: 'POST /v2/api/accounts/login/token HTTP/1.1\r\n' +
'Accept: application/json, text/plain, */*\r\n' +
'Content-Type: application/json\r\n' +
'User-Agent: axios/1.10.0\r\n' +
'Content-Length: 31\r\n' +
'Accept-Encoding: gzip, compress, deflate, br\r\n' +
'Host: mtg.prod.vuforia.com\r\n' +
'Connection: keep-alive\r\n' +
'\r\n',
_keepAliveTimeout: 0,
_onPendingData: [Function: nop],
agent: [Agent],
socketPath: undefined,
method: 'POST',
maxHeaderSize: undefined,
insecureHTTPParser: undefined,
joinDuplicateHeaders: undefined,
path: '/v2/api/accounts/login/token',
_ended: false,
res: null,
aborted: false,
timeoutCb: [Function: emitRequestTimeout],
upgradeOrConnect: false,
parser: null,
maxHeadersCount: null,
reusedSocket: false,
host: 'mtg.prod.vuforia.com',
protocol: 'https:',
_redirectable: [Circular *1],
[Symbol(shapeMode)]: false,
[Symbol(kCapture)]: false,
[Symbol(kBytesWritten)]: 0,
[Symbol(kNeedDrain)]: false,
[Symbol(corked)]: 0,
[Symbol(kOutHeaders)]: [Object: null prototype],
[Symbol(errored)]: null,
[Symbol(kHighWaterMark)]: 16384,
[Symbol(kRejectNonStandardBodyWrites)]: false,
[Symbol(kUniqueHeaders)]: null
},
_currentUrl: 'https://mtg.prod.vuforia.com/v2/api/accounts/login/token',
[Symbol(shapeMode)]: true,
[Symbol(kCapture)]: false
},
cause: Error: getaddrinfo ENOTFOUND mtg.prod.vuforia.com
at GetAddrInfoReqWrap.onlookupall [as oncomplete] (node:dns:120:26) {
errno: -3008,
code: 'ENOTFOUND',
syscall: 'getaddrinfo',
hostname: 'mtg.prod.vuforia.com'
}
}
::ffff:127.0.0.1 - Administrator [2026-07-23T17:47:18.974Z] "POST /ExperienceService/vuforia/model-target/signatures HTTP/1.1" 502 97 "-" "-" 108 ms win-fs8jju2bgcq.local:2019 164 [2026-07-23T17:47:18.866Z] - ms - ms - ms - ms can i get any solution for this how to solve this problem..