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Ike@ACE15-Moonstone
15-Moonstone
January 19, 2021
Solved

My Vuforia Studio doesn't work

  • January 19, 2021
  • 3 replies
  • 4394 views

I'm not sure what happened, but Vuforia Studio doesn't work anymore. I get an error window that I've never seen for anything before no matter what I try to do in regards to Vuforia Studio. Whether I'm trying to uninstall, reinstall, or just try and start the application I end up with the same window. I've attached a screenshot of the window. Thanks in advance for any help.

Best answer by Ike@ACE

I submitted a ticket with PTC Support and was able to get it fixed. It turned out that the problem was a need to delete a series of files that was within the AppData/Local/Apps/2.0 folder. Deleting everything solved the issue. No idea why, but it did. Thanks for this solution goes to Ms. Yamini Tella.

3 replies

S
sdidier17-Peridot
17-Peridot
January 20, 2021

Hello,

 

The best is to look in Vuforia Studio log file.

 

Is it possible to share it in this thread, please ?

 

More details here about to collect it:

https://www.ptc.com/en/support/article/CS292349

 

Best regards,

Samuel

I
Ike@ACE15-MoonstoneAuthor
15-Moonstone
January 20, 2021

I have two of them, so I'm going to attach them both.

I
Ike@ACE15-MoonstoneAuthor
15-Moonstone
January 26, 2021

Is someone going to help me with this?

S
SurajPatil1-Visitor
1-Visitor
January 29, 2021

I have also faced the same problem previously. It may cause because of window defender, which is probably ON. Another possibility is that If you have installed antivirus or any firewall. In this Case you need to OFF the the antivirus or Firewall, Because if you see properly vuforia studio installation file is .exe which is considered as either malware or virus. I think this description will resolve the problem

I
Ike@ACE15-MoonstoneAuthorAnswer
15-Moonstone
February 4, 2021

I submitted a ticket with PTC Support and was able to get it fixed. It turned out that the problem was a need to delete a series of files that was within the AppData/Local/Apps/2.0 folder. Deleting everything solved the issue. No idea why, but it did. Thanks for this solution goes to Ms. Yamini Tella.

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