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skorlam1-Visitor
1-Visitor
November 27, 2017
Question

No display on Canvas in Thingworx studio

There is no display on Canvas screen in Thingworx studio version 8.1.1. Please help me on how to get the display; following is the screenshot for the same.

No error displayed, however the screen shows white color.

Thank you.

Regards,

Srinivas

1 reply

sdidier17-Peridot
17-Peridot
November 28, 2017

Hello Srinivas,

It seems related to an issue with graphic card and rendering in WebGL.

I have some questions :

      1) What is the graphic card available on the workstation ?

      2) What is the CPU used ?

      3) Do you have an embedded GPU in CPU ? (for example in Intel core 7, an Intel HD graphic GPU is embedded and can be used instead graphic card on pci-express port)

      4) Did you upgrade to last drivers for graphic card and for GPU embedded ?

Thanks in advance for your feedback.

Best regards,

Samuel

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