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L
lingashettym1-Visitor
1-Visitor
March 19, 2019
Question

Not able to see my project using Mobile Thingworx view app

  • March 19, 2019
  • 1 reply
  • 4456 views

I installed Vuforia Studio Trail version and created Demo project and successfully published the demo project .After  i have installed view app on mobile and when i tried to scan the thing ,not able to see my demo project .Directly its going in to default model .

 

Please help how to see my demo project on view app 

1 reply

Y
ytella17-Peridot
17-Peridot
March 19, 2019

Hi @lingashettym,

Could you please share the ThingMark to track the issue. I highly appreciate it if you can share the screenshot of the Experiences tab as shown below:

 

Extab.JPG

L
lingashettym1-VisitorAuthor
1-Visitor
March 20, 2019

please find the attached screen as per your request ..I am using trial version 

Y
ytella17-Peridot
17-Peridot
March 20, 2019

I have scanned the ThingMark 31415:2 on an ios device and was able to view the experience without issues. Could you please share the device details and the vuforia view log files for tracking the issue. Please review the below knowledge article to find the view log files:

https://www.ptc.com/en/support/article?n=CS283816

Thank you!

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