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A
AllanThompson16-Pearl
16-Pearl
August 17, 2017
Question

Problems with playing sequences on HoloLens

  • August 17, 2017
  • 6 replies
  • 17734 views

Hi All,

I'm experiencing a problem with getting a sequence to play in a HoloLens experience.

I've created a simple 4 step sequence in the PVZ file and I've tried two different things to get it to work:

  • Bind the doubletap application event to the Play All service of the model
  • Create a 3D image and bind the click event to the Play service of the model

In both cases the preview of the experience works correctly, but when I publish the experience and try to get the sequence to play, nothing happens.

Anyone else having this problem?

Many thanks,

Allan

6 replies

A
AllanThompson16-PearlAuthor
16-Pearl
August 17, 2017

After a bit of investigating, it looks like the problem is with the PVZ file that get created from Creo Illustrate 4.1.

Here's what I've found:

If the PVZ file with the sequence was created from Creo Illustrate 4.1, it does not play on the HoloLens.

If the PVZ file was created in an earlier version of Creo Illustrate, it plays on the HoloLens.

PVZ files from any version will play on on a table or phone (tested on iOS)

If I use the PVZ file from Illustrate 4.0, I also get some playback problems on the HoloLens where some parts incorrectly jump around.  This doesn't happen when using the same file in a mobile experience.

I've attached the PVZ files that I output from Illustrate 4.1 and 4.0.

Can anyone else confirm this?

Regards,

Allan

K
katte5-Regular Member
5-Regular Member
August 18, 2017

Allan Thompson​ That is correct, ATM ThingWorx Studio for HoloLens projects doesn't recognize pvz files from Creo Illustrate 4.1. We've identified this as a bug with studio and we are working on a resolution.

A
AllanThompson16-PearlAuthor
16-Pearl
August 21, 2017

Hi Giri,

Any ideas when the fix is likely to be implemented?

Thanks,

Allan

K
katte5-Regular Member
5-Regular Member
October 20, 2017

Allan Thompson​ Raphael Rohde​ Juho-Matti Jaaskelainen​ As a workaround, till we fix the incompatibility issue in Creo Illustrate 4.0 - HoloLes, can you please try creating the sequence file using Creo Illustrate 3.0 and import into your HoloLens project? I had the same issue creating sequence in Creo Illustrate 4.0, but when importing/creating sequence in Illustrate 3.0 fixed the issue.

I are currently working on fixing the issue considering it as a critical bug. We'll keep you posted on the updates.

A
AllanThompson16-PearlAuthor
16-Pearl
October 22, 2017

Hi Giri,

Sequences created in an older version of Illustrate do play OK.  The problems that I have are:

  • I've got other work to do that is better done with Illustrate 4.1
  • 4.1 has much nicer tools for creating the sequence animations
  • You can't have 2 versions of Illustrate installed on the same machine

So for the moment, I've got another machine with Illustrate 3.1 installed, but it would be really good to have the 4.1 output bug fixed.  And don't forget - 5.0 is just around the corner (December) so please make sure the fix will work with that.

Cheers,

Allan

J
jjaaskelainen-21-Visitor
1-Visitor
October 26, 2017

Hello,

just side note with Creo Illustrate 4.0; if you publish both Creo 2D and Creo 3D (this is the default settings) at the same time, the sequences won't work. But if you uncheck the 2D from File => Publish => Settings and publish the PVZ, then the sequences will work which is strange. At least this happened with me.

Best regards,

Juho-Matti

R
Raphael081-Visitor
1-Visitor
February 27, 2018

Hi,
I just tested it today with the actual version of creo (4.2) and Thingworx (8.2.0), but animations are still not useable with the HoloLens. 

 

Are there any news regarding this issue? 

A
AllanThompson16-PearlAuthor
16-Pearl
April 5, 2018

Hi All,

 

So I've been trying to create an animation of a door opening and there's a problem with the playback on the HoloLens.  When I preview the experience, it looks fine but when playing it on the HoloLens, the door does not pivot about the hinge, but does this weird movement where it moves off the hinge, pivots and moves back onto the hinge as is reaches the end of the movement.  Attached is a recording of what I mean.

 

I've tried creating the animation in Creo Illustrate 3.0, 3.1 and 4.0 with the same result.

 

Any updates on getting a fix for animation playback on the HoloLens?

 

Allan

R
rperdigao5-Regular Member
5-Regular Member
April 17, 2018

Allan,

Is this only happening with HoloLens?  Have you tried playing the animation using a Mobile Device?

Thanks,

 

Ricardo

A
AllanThompson16-PearlAuthor
16-Pearl
April 25, 2018

The problem only happens on the HoloLens.

 

This problem used to happen on mobile devices over a year ago, but it was fixed.  Unfortunately it looks like the HoloLens playback needs a bit of fixing.

A
AllanThompson16-PearlAuthor
16-Pearl
June 28, 2018

Hi All,

 

So at LiveWorx last week, I spoke to the Studio guys about a lot of things and the HoloLens animation playback issue is being worked on at the moment - I even met the guy who is working on the fix.

 

So we will be seeing the fix soon.  Finger crossed.

 

Allan

    A
    AllanThompson16-PearlAuthor
    16-Pearl
    August 24, 2018

    So according to the release notes for the new version that just came out (8.3.3.3744) sequences created in Illustrate 4.1 and above are now supported with the HoloLens. See here.  Hooray! Smiley Very Happy

     

    I've not had a chance to try it yet as I'm out and about and don't have the HoloLens with me, but I thought I'd post it here as I know there are a few people who have also encountered this problem and it looks like the developer I spoke to at LiveWorx who was working on the fix is done.

      B
      bgračnar10-Marble
      10-Marble
      August 24, 2018

      Hi Allan,

      thanks for update! 🙂

      I also don't have time to test it right now, when I test it I'll also let you know.

       

      Also be aware with one problem that might occur after Vew update! (that happened to me and nobody didn't know how to solve). 

      After update View went to sleep mode immediately after starting it. Solution after a week of fun: Hololens sofware (windows) update.

       

      Regards,

      Bojan

        B
        bwhelan1-Visitor
        1-Visitor
        August 24, 2018

        We had a demonstration last week using seven HoloLens devices and during testing two days prior to our demo, nothing worked!! Same issues as you were having, the HoloLens were silently, without warning or notification (or permission!) doing their Windows 10 updating in the background which killed off all Vuforia View and other apps by being permanently in sleep mode... 

         

        A worrying full day keeping track of which devices were updating or finished, etc. Perhaps someone at PTC could post a warning to notify others that the non-start of View may well be down to MS HoloLens updating. 

         

        MS HoloLens.... Must do better!!! 

        Brian

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