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R
rjayaraj1-Visitor
1-Visitor
July 13, 2017
Question

Publish failed. We couldn’t contact the Experience Service

  • July 13, 2017
  • 3 replies
  • 5675 views

Hi,

 

Trying to publish the sample application, but there seems to be some problem the experience service

  1. Getting the error "Uh-oh! Publish failed. We couldn’t contact the Experience Service. Verify that the Experience Service URL is correct, and check the log for errors." when i try to publish the sample app
  2. Getting the error "Could not contact the Experience Service, verify the server is running. Error: unable to get local issuer certificate" when i try validate the experience server url in the settings
  3. In the log i see "Error: unable to get local issuer certificate"

 

My setup

  • Using the sample app without any modification
  • Using the default experience service URL
  • Using from public network.

 

No ideas how to get rid of this error. Please help

3 replies

R
rjayaraj1-VisitorAuthor
1-Visitor
July 17, 2017

Hi,

Can someone help? We are completely struck because of this issue and unable to check any features of the thingworx studio.

Will appreciate any pointers here.

Y
Yuxiu12-Amethyst
12-Amethyst
July 17, 2017

Can you let me know the email address you used to register for the ThingWorx Studio?

Thanks.

Yuxiu

R
rjayaraj1-VisitorAuthor
1-Visitor
July 18, 2017

I have sent a personal message to you with the email ids.

Y
Yuxiu12-Amethyst
12-Amethyst
July 18, 2017

Your experience service is up as when I tried to access it, it prompted me for login credential. Have you tried again after the initial error?

Thanks.

Yuxiu

R
rjayaraj1-VisitorAuthor
1-Visitor
July 20, 2017

It is still not working. Even before this it used to ask us login and after login it will be unable to publish.

E
efraga1-Visitor
1-Visitor
July 19, 2017

Hi good night everybody,

I have the same issue , I don know what is wrong , should I update the URL server ? any idea regarding this issue ? excuse me Yuxiu Weng how do you solved this issue?

Best Regards

T
tmccombie21-Topaz I
21-Topaz I
July 19, 2017

Elias, Are you able to access your Experience Service directly?

E
efraga1-Visitor
1-Visitor
November 14, 2017

Hi Tara ,

Sorry for the delay to answere you , I can access now, I could not access in the past because my trial have expired but Yuxiu Weng  ​ helped me to solve this issue .

Thank you very much , you are so kind

Regards

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