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R
rsingaram1-Visitor
1-Visitor
July 5, 2018
Question

Renew access to Thingworx studio

  • July 5, 2018
  • 1 reply
  • 2653 views

Hi 

 

I am from a PTC reseller company.

 

I used Thingworx studio last year and now when I try to access it says that trial expired. I sent the details at that page for someone to contact, but no one has so far.

 

I need to show to a prospect urgently. Is there any other option to get this access? Thanks.

 

Does PTC technical support can help on this?

 

- Ravi

1 reply

D
dupatel5-Regular Member
5-Regular Member
July 5, 2018

@rsingaram Hello Ravi,  could you please share your Studio portal user ID and Trail Experience Service URL to check internally. It your trial period has expired then I believe you will have to start new Trial instance.

 

Please share detail and we will get back to you soon.

 

-Durgesh

R
rsingaram1-VisitorAuthor
1-Visitor
July 5, 2018

My login is same as my PTC login - ravi@cadit.com.sg

 

As I cannot login to portal, I do not know how to access the Trial  service URL.

 

Thanks for helping.

D
dupatel5-Regular Member
5-Regular Member
July 5, 2018

@rsingaram Thank you for sharing the details and I believe you have also logged a PTC case for this on which we will keep you posted.

 

-Durgesh

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