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M
Matteo_198716-Pearl
16-Pearl
November 8, 2018
Question

SERVER FAILED AUTHENTICATION

  • November 8, 2018
  • 1 reply
  • 4754 views

Goodmorning everyone,

since yesterday after the last update I can no longer publish my experiences in vuforia studio.

No user and password is recognized at the time of publication and validation of the experience service.

What should I do?

In the upper right settings for setting up the experience service the same credentials are recognized.

1 reply

Y
ytella17-Peridot
17-Peridot
November 8, 2018

Could you please share the Studio log file to debug this issue. Also, please key in the ES URL in a web browser in the below format and let us know if the authentication is successful:

https://<es-url-hostname>/ExperienceService/username - This URL requires authentication and should display your username in the browser window after successful login

M
Matteo_198716-PearlAuthor
16-Pearl
November 8, 2018

Attached the required log file.

I typed the URL in Crhome as required but I can not log in (SEE IMAGE below)

immagine.JPG

Y
ytella17-Peridot
17-Peridot
November 8, 2018

Thank you for sharing the file!

From the log file, I see that your ES URL is https://6n8xend6.studio-trial.thingworx.io/ExperienceService

Could you please key in the below URL in a web browser and share the screenshot of the page:

https://6n8xend6.studio-trial.thingworx.io/ExperienceService/username

 

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