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kakmese4-Participant
4-Participant
March 13, 2025
Question

The Issue from upgrade

  • March 13, 2025
  • 3 replies
  • 1033 views

Hello.I want to download Vuforia Studio, but this website say to me, no your account low please upgrade.But  i don't know how make i this?Can you help me please? 

3 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
March 14, 2025

Please provide a screenshot of your error.

    K
    kakmese4-ParticipantAuthor
    4-Participant
    March 14, 2025

    kakmese_0-1741990442354.png

    Problem is here

    R
    RolandRaytchev21-Topaz I
    21-Topaz I
    March 14, 2025

    Hi @kakmese ,

    to install Studio on Windows you have 2 alternative  options:

    2025-03-14_14-34-37.jpg

    Microsoft Store

     

    or 

    PTC Web Site 

     

    2025-03-14_14-38-44.jpg

    The second option could be used only for MAC machine installation

    For that you need to have PTC Support account: https://www.ptc.com/en/support?msg=1

    2025-03-14_14-43-20.jpg

     

      K
      kakmese4-ParticipantAuthor
      4-Participant
      March 14, 2025

      Yes I already login form this.But my problem is here .And I use Macbook

       

      kakmese_1-1741990491615.png

       

      R
      RolandRaytchev21-Topaz I
      21-Topaz I
      March 20, 2025

      OK , I see. but I think you can try to upgrade your account as the message says or call technical Support or try to open via web an case to update your account if the reason is only some missing updates activity. I do not know what kind of license is required to use Studio on MAC so still I think  a  license/agreement for usage of Studio is required and  when you have it  then that  should work. You can also ask in your ogranistion Company or University that the admin will download the mac file and provide to you. To download you have to go to https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=VFS

      2025-03-20_10-18-20.jpg

       

      So to contact the support the general link is https://www.ptc.com/en/support

      to open case 

      I hope that possibly one of the metnioned points could help you to update studio. Thanks

        V
        vnamboodheriCommunity Manager
        Community Manager
        March 26, 2025

        Hello @kakmese, 

         

        It looks like you have some responses from a PTC Technical Support Engineer. If it helped you to answer your question, please mark the appropriate reply as the Accepted Solution. 
        Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

        Thanks,
        Vivek N.
        Community Moderation Team.

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