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Ike@ACE15-Moonstone
15-Moonstone
February 23, 2023
Question

ThingMark Experiences Launch at a Cant

  • February 23, 2023
  • 1 reply
  • 738 views

We've been running into an issue lately where our HoloLens experiences that initiate via ThingMark launch with a slight-but-noticeable angle on the z-axis. We've been unable to figure out how to fix this or why this is happening. Has anybody else run into this issue?

1 reply

R
RolandRaytchev21-Topaz I
21-Topaz I
March 9, 2023

Hi @Ike@ACE 

I think it could be helpful the following points so check/clarify:

1.) Is the issue based on the specific thingmark print. Scale, print quality etc. - is the issue reproducible with other project (possible simplest project) with the same or different thingmark

2.) location , possible light conditions , environment

3.) using the same thingmark on mobile device , possibly similar configuration and check of IOS or Android have the same problem ( just as reference to compare)

4.) check the log. file if there are some errors  or warning - when you scan the thingmark. -> log file for specific device type according : https://www.ptc.com/en/support/article/CS283816

 

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