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nurathirah9-Granite
9-Granite
February 7, 2022
Question

Thingmarks

  • February 7, 2022
  • 1 reply
  • 1463 views

Hi,

 

Where can I retrieve Thingmarks for vuforia studio after license purchase?

 

Thanks.

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
February 7, 2022

 Hi,

 

Read the following article - "Requesting ThingMarks for Vuforia Studio": https://www.ptc.com/en/support/article/CS256044 

    N
    nurathirah9-GraniteAuthor
    9-Granite
    February 7, 2022

    I'm using cloud-hosted.

    nurathirah_0-1644224180463.png

    I've refer to that link before, but I don't know

    - which support to choose to open case

    - where to include the ES URL and Domain ID

     

    Really appreciate if you could you show me step by step in details.

     

    Thanks.

    T
    TonyZhang16-Pearl
    16-Pearl
    April 14, 2022

    Hi @nurathirah,

     

    The cloud-hosted in the article means the ES server provisioned by PTC and is hosted on PTC Cloud.

    If that is your case, you should be provided with 100 ThingMarks already.

    If you installed Experience Service by yourself on a Cloud Server, that should be regarded as On-Premise Experience Service.

    For initial ThingMarks request for OnPrem ES (no existing ThingMarks), raise a technical support ticket with below link - select product Vuforia Studio, state how many ThingMarks you want in the issue description when raising support case - the support team will register a domain ID for you and generate ThingMarks as per your request.

    https://www.ptc.com/en/support/csguide/Contact/Contact_by_Web  > Technical Support Case Logger

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