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9 replies

AnnaAn14-Alexandrite
14-Alexandrite
July 3, 2017

Dipika Sengupta​,

Could you make sure if your user session is time out? Try to log out and log in again see if the issue persists?

Thanks,

Br,

Anna

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dsengupta-211-VisitorAuthor
1-Visitor
July 3, 2017

Hi Anna An​,

I have tried logging out and logging in several times. But the same problem persists.

Regards,

Dipika

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ankigupta5-Regular Member
5-Regular Member
July 3, 2017

Hi Dipika Sengupta​,

Is this a PTC hosted instance (Trial or Commercial) or local instance?

If it is a PTC hosted instance (Commercial); I will suggest you to open a case with PTC for this issue.

Thanks,

Ankit Gupta

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dsengupta-211-VisitorAuthor
1-Visitor
July 3, 2017

Hi Ankit,

This is the trial instance only.

Regards,

Dipika

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AnnaAn14-Alexandrite
14-Alexandrite
July 3, 2017

Hi Dipika Sengupta​,

If this is the hosted trial instance, try to login developer.thingworx.com and check your trial server status:

Try to Start Foundation Server and see if issue is gone.

Thanks,

Br,

Anna

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