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rds1-Visitor
1-Visitor
May 28, 2018
Solved

Thingworx Studio install error

  • May 28, 2018
  • 2 replies
  • 7766 views

I am getting an error message when trying to install Thingworx Studio, see attached screenshot and log. Can anyone advise how to fix this?Capture.jpg

[05/28/2018 09:56:32] Studio Version 8.2.3 (8.2.3.3224)
[05/28/2018 09:56:32] Status Message: Version 8.2.3 (8.2.3.3224)
[05/28/2018 09:56:32] Status Message: Performing setup (Application)...
[05/28/2018 09:56:32] Unzipping mbdist.zip to C:\Users\gavin.donald\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\
[05/28/2018 09:56:33] Skipping Zero Byte File: dist\client\extensions\css\
[05/28/2018 09:56:33] Skipping Zero Byte File: dist\client\extensions\html\
[05/28/2018 09:56:33] Skipping Zero Byte File: dist\client\extensions\images\
[05/28/2018 09:56:33] Skipping Zero Byte File: dist\client\extensions\js\
[05/28/2018 09:56:38] Status Message: Performing setup (Libraries)...
[05/28/2018 09:56:38] Unzipping mbmodules.zip to C:\Users\gavin.donald\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\
[05/28/2018 09:59:29] Skipping Zero Byte File: node_modules\protobufjs\cli\node_modules\
[05/28/2018 10:00:22] Starting node.exe
[05/28/2018 10:00:22] error: [twx-studio:index] uncaughtException Error: HOME directory does not exist. Environment variable HOME=C:\Program Files\LFM Software\LFM\home Fix the env variable and relaunch studio.
[05/28/2018 10:00:22] ThingWorxStudio dir: C:\Program Files\LFM Software\LFM\home\Documents\ThingWorxStudio, home dir: C:\Program Files\LFM Software\LFM\home\Documents
[05/28/2018 10:00:22]     at _verifyHomeDir (C:\Users\gavin.donald\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\commonProperties.js:37:11)
[05/28/2018 10:00:22]     at Object.<anonymous> (C:\Users\gavin.donald\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\commonProperties.js:40:1)
[05/28/2018 10:00:22]     at Module._compile (module.js:624:30)
[05/28/2018 10:00:22]     at Object.Module._extensions..js (module.js:635:10)
[05/28/2018 10:00:22]     at Module.load (module.js:545:32)
[05/28/2018 10:00:22]     at tryModuleLoad (module.js:508:12)
[05/28/2018 10:00:22]     at Function.Module._load (module.js:500:3)
[05/28/2018 10:00:22]     at Module.require (module.js:568:17)
[05/28/2018 10:00:22]     at require (internal/module.js:11:18)
[05/28/2018 10:00:22]     at Object.<anonymous> (C:\Users\gavin.donald\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\services\initializer.js:10:16)

Best answer by dupatel

@rds Do you see same behavior when you open URL http://localhost:3000/home in Chrome browser ?

-Durgesh

2 replies

D
dupatel5-Regular Member
5-Regular Member
May 28, 2018

@rds From the error it seems to be issue with environment variable or user profile who launched the installer.

 

[05/28/2018 10:00:22] error: [twx-studio:index] uncaughtException Error: HOME directory does not exist. Environment variable HOME=C:\Program Files\LFM Software\LFM\home Fix the env variable and relaunch studio.

 

Could you please retry Installation by right click on installer and doing "Run as Administrator". Also, Delete the files under <user home>\AppData\Local\Apps\2.0\ and re-install the studio exe file.
The AppData directory is an hidden directory, make sure to enable 'view hidden files' windows configuration. 

 

-Durgesh

R
rds1-VisitorAuthor
1-Visitor
May 29, 2018

Capture 2.JPGHi Durgesh,

 

Thanks for your reply. I tried doing what you suggested and I also recruited the help of my IT department but still no luck. For some reason the installer is looking for a "home" folder in the LFM software directory. We manually created this folder (not understanding why) and the installer progressed past the previous sticking point. I clicked the Open button and it opened an IE window with address http://localhost:3000/ but all it's just a blank page and nothing happens. See screenshots I've attached and log.

 

 

 

D
dupatel5-Regular MemberAnswer
5-Regular Member
May 29, 2018

@rds Do you see same behavior when you open URL http://localhost:3000/home in Chrome browser ?

-Durgesh

J
JKahila1-Visitor
1-Visitor
June 11, 2018

I am also encountering this issue. Error on startup, and cannot complete auto configuration. Log below...

 

[06/11/2018 14:18:21] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data
[06/11/2018 14:18:22] info: [twx-studio:upgrade:StudioSampleEyewear] Building ves-ar-extension app: Studio Sample - HoloLens Experience
[06/11/2018 14:18:22] info: [twx-studio:upgrade:StudioSampleSpatial] Building ves-ar-extension app: Studio Sample - Spatial Tracking
[06/11/2018 14:18:23] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter
[06/11/2018 14:18:23] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\a247288\Documents\VuforiaStudio\Projects\StudioSample3DImport\upgrade.log
[06/11/2018 14:18:24] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\a247288\Documents\VuforiaStudio\Projects\StudioSampleEyewear\upgrade.log
[06/11/2018 14:18:24] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\a247288\Documents\VuforiaStudio\Projects\StudioSampleSpatial\upgrade.log
[06/11/2018 14:18:24] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\a247288\Documents\VuforiaStudio\Projects\StudioSampleQuadcopter\upgrade.log
[06/11/2018 14:25:01] GET /libthingview_wasm.wasm 200 1.517 ms - 3973
[06/11/2018 14:25:01] GET /libthingview_wasm.wasm 304 0.403 ms - -
[06/11/2018 14:25:01] GET /extensions/%7B%7B::projectType.imgPath%7D%7D 200 1.151 ms - 3973
[06/11/2018 14:25:01] GET /extensions/%7B%7B::view.imgPath%7D%7D 200 2.844 ms - 3973
[06/11/2018 14:25:01] GET /extensions/%7B%7BviewType.imgPath%7D%7D 200 0.876 ms - 3973
[06/11/2018 14:25:01] GET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D 200 4.254 ms - 3973
[06/11/2018 14:25:01] GET /extensions/%7B%7B::w.image%7D%7D 200 3.682 ms - 3973
[06/11/2018 14:25:03] error: [twx-studio:versionCheck] Could not find latest version: Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:25:03] at errnoException (dns.js:53:10)
not find latest version: Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:25:03] GET /api/version/check 500 167.624 ms - 27
[06/11/2018 14:25:03] at errnoException (dns.js:53:10)
[06/11/2018 14:25:03] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:25:03] error: [twx-studio:versionCheck] could not determine version Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:25:03] at errnoException (dns.js:53:10)
[06/11/2018 14:25:03] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:25:06] info: [twx-studio:studio-log] Debug logging disabled
[06/11/2018 14:25:17] error: [twx-studio:auto_configure] undefined 'GET' 'https://studio.vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:25:17] at errnoException (dns.js:53:10)
[06/11/2018 14:25:17] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:25:17] GET /api/autoConfigure 500 9.695 ms - 35
[06/11/2018 14:25:17] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:25:17] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
[06/11/2018 14:25:38] info: [twx-studio:studio-log] Debug logging disabled
[06/11/2018 14:25:52] GET /libthingview_wasm.wasm 304 0.355 ms - -
[06/11/2018 14:25:52] GET /libthingview_wasm.wasm 304 0.311 ms - -
[06/11/2018 14:25:53] GET /extensions/%7B%7B::projectType.imgPath%7D%7D 304 0.648 ms - -
[06/11/2018 14:25:53] GET /extensions/%7B%7B::view.imgPath%7D%7D 304 1.775 ms - -
[06/11/2018 14:25:53] GET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D 304 2.247 ms - -
[06/11/2018 14:25:53] GET /extensions/%7B%7BviewType.imgPath%7D%7D 304 1.441 ms - -
[06/11/2018 14:25:53] GET /extensions/%7B%7B::w.image%7D%7D 304 0.460 ms - -
[06/11/2018 14:31:27] GET /libthingview_wasm.wasm 304 0.315 ms - -
[06/11/2018 14:31:27] GET /libthingview_wasm.wasm 304 0.346 ms - -
[06/11/2018 14:31:28] GET /extensions/%7B%7B::projectType.imgPath%7D%7D 304 0.503 ms - -
[06/11/2018 14:31:28] GET /extensions/%7B%7B::view.imgPath%7D%7D 304 0.730 ms - -
[06/11/2018 14:31:28] GET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D 304 0.232 ms - -
[06/11/2018 14:31:28] GET /extensions/%7B%7BviewType.imgPath%7D%7D 304 0.373 ms - -
[06/11/2018 14:31:28] GET /extensions/%7B%7B::w.image%7D%7D 304 0.268 ms - -
[06/11/2018 14:31:34] error: [twx-studio:versionCheck] Could not find latest version: Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:31:34] at errnoException (dns.js:53:10)
not find latest version: Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:31:34] GET /api/version/check 500 5.461 ms - 27
[06/11/2018 14:31:34] at errnoException (dns.js:53:10)
[06/11/2018 14:31:34] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:31:34] error: [twx-studio:versionCheck] could not determine version Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:31:34] at errnoException (dns.js:53:10)
[06/11/2018 14:31:34] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:33:12] error: [twx-studio:auto_configure] undefined 'GET' 'https://studio.vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:33:12] at errnoException (dns.js:53:10)
efined 'GET' 'https://studio.vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:33:12] GET /api/autoConfigure 500 5.776 ms - 35
[06/11/2018 14:33:12] at errnoException (dns.js:53:10)
[06/11/2018 14:33:12] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:33:12] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
[06/11/2018 14:33:18] info: [twx-studio:studio-log] Debug logging disabled
[06/11/2018 14:44:18] GET /libthingview_wasm.wasm 304 0.341 ms - -
[06/11/2018 14:44:18] GET /libthingview_wasm.wasm 304 0.275 ms - -
[06/11/2018 14:44:18] GET /extensions/%7B%7B::projectType.imgPath%7D%7D 304 0.478 ms - -
[06/11/2018 14:44:18] GET /extensions/%7B%7B::view.imgPath%7D%7D 304 1.200 ms - -
[06/11/2018 14:44:18] GET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D 304 0.832 ms - -
[06/11/2018 14:44:18] GET /extensions/%7B%7BviewType.imgPath%7D%7D 304 1.239 ms - -
[06/11/2018 14:44:18] GET /extensions/%7B%7B::w.image%7D%7D 304 1.402 ms - -
[06/11/2018 14:44:43] error: [twx-studio:versionCheck] Could not find latest version: Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:44:43] at errnoException (dns.js:53:10)
not find latest version: Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:44:43] GET /api/version/check 500 8.836 ms - 27
[06/11/2018 14:44:43] at errnoException (dns.js:53:10)
[06/11/2018 14:44:43] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:44:43] error: [twx-studio:versionCheck] could not determine version Error: getaddrinfo ENOTFOUND studio-download.vuforia.io studio-download.vuforia.io:443
[06/11/2018 14:44:43] at errnoException (dns.js:53:10)
[06/11/2018 14:44:43] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:44:59] error: [twx-studio:auto_configure] undefined 'GET' 'https://studio.vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:44:59] at errnoException (dns.js:53:10)
efined 'GET' 'https://studio.vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:44:59] GET /api/autoConfigure 500 127.443 ms - 35
[06/11/2018 14:44:59] at errnoException (dns.js:53:10)
[06/11/2018 14:44:59] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:44:59] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
[06/11/2018 14:45:01] info: [twx-studio:studio-log] Debug logging disabled
[06/11/2018 14:45:08] info: [twx-studio:studio-log] Debug logging disabled
[06/11/2018 14:47:57] GET /libthingview_wasm.wasm 304 0.294 ms - -
[06/11/2018 14:47:57] GET /libthingview_wasm.wasm 304 0.382 ms - -
[06/11/2018 14:47:58] GET /extensions/%7B%7B::projectType.imgPath%7D%7D 304 0.503 ms - -
[06/11/2018 14:47:58] GET /extensions/%7B%7B::view.imgPath%7D%7D 304 0.444 ms - -
[06/11/2018 14:47:58] GET /%7B%7B$root.currentProject.thingServerQRCode%7D%7D 304 0.566 ms - -
[06/11/2018 14:47:58] GET /extensions/%7B%7BviewType.imgPath%7D%7D 304 0.729 ms - -
[06/11/2018 14:47:58] GET /extensions/%7B%7B::w.image%7D%7D 304 0.321 ms - -
[06/11/2018 14:48:08] error: [twx-studio:auto_configure] undefined 'GET' 'https://studio.vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:48:08] at errnoException (dns.js:53:10)
efined 'GET' 'https://studio.vuforia.com/api/v1/service_details' 'Unable to retrieve service details. Request failed.' Error: getaddrinfo ENOTFOUND studio.vuforia.com studio.vuforia.com:443
[06/11/2018 14:48:08] GET /api/autoConfigure 500 4.851 ms - 35
[06/11/2018 14:48:08] at errnoException (dns.js:53:10)
[06/11/2018 14:48:08] at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:95:26)
[06/11/2018 14:48:08] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
[06/11/2018 14:48:12] info: [twx-studio:studio-log] Debug logging disabled

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