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fbenjamin1-Visitor
1-Visitor
March 6, 2017
Question

thingworx studio stop working

  • March 6, 2017
  • 4 replies
  • 3487 views

I have been using ThingWorx Studio for around a week, it stopped working for what every reason. so i am trying to reinstall it. I seem to been having a problem reinstalling it.

Application cannot be started contact the application vendor. attached is the log file can any one help i was doing so well!

Message was edited by: Sushant Pandey moved to ThingWorx Studio Community

4 replies

M
mneumann16-Pearl
16-Pearl
March 6, 2017

What happens if you download the URL in the log (via the browser) and install it via this file?

https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

You can also check out this article... it mentions some of the directories where (temp) files might be stored - maybe they are interfering with the new installation, so be sure to clean those directories out after de-installing Studio.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS251716

F
fbenjamin1-VisitorAuthor
1-Visitor
March 6, 2017

Hi Michael, I have tried using the link I seem to get the same problem as before.

A
ankigupta5-Regular Member
5-Regular Member
March 6, 2017

Hi FITZ BENJAMIN​, Could you please share the steps followed to reinstall ThingWorx Studio.

From the logs it seems that some file cannot be found and the activation failed.

I would recommend you to restart the Server after the uninstall.

Thanks,

Ankit Gupta

F
fbenjamin1-VisitorAuthor
1-Visitor
March 6, 2017

 

Hi Gupta;

I have followed the details for uninstalling ThingWorx information

 

emoved the ThingWorx folder from within document

  1. I also within user Users\myname\AppData\Roaming
  2. Restarted
  3. Tried to install again and I get the same problem
  4. I have also tried the URL Link

 

I have attached the install log file

Any ideas?

 

M
mneumann16-Pearl
16-Pearl
March 8, 2017

Microsoft .NET Framework 4.5.2 is installed correctly?

(as it says "no install needed" I'd guess it is, but a confirmation on this will be helpful)

F
fbenjamin1-VisitorAuthor
1-Visitor
March 9, 2017

Update:

The current status of my problem.

  1. After trying all the posted recommended work a round’s which need not same to resolve the problem
  2. I made a discsion to rebuild mypersonal computer from the OS upwards and reinstall my application, it was running a bit slow anyways
  3. I then reinstalled ThingWorx Studio, it worked first time round without any problems.

Device Type :

  1. Windows 7 pro
  2. Service pack 1

Regards

FB

A
abagasra1-Visitor
1-Visitor
April 24, 2017

Hi

Has anyone solved this problem? I am getting similar problem. Studio working fine on Windows 10 and then it stopped working. That is the application launches correctly but then when I click to open (localhost), i get spining thingmark logo and waits forever.

I tried uninstall and reinstall Studio and same problem.

Any help appreciated.

S
slecam1-Visitor
1-Visitor
May 10, 2017

Go to %userprofile%\AppData\Local\Apps and delete the 2.0 file. Reinstall the setup file and you will have access again.

Good luck,

Sabrina.

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