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SM_83000311-Visitor
1-Visitor
August 16, 2017
Question

Thingworx Studio Trial Error Loading

  • August 16, 2017
  • 1 reply
  • 3257 views

I signed up for the 90-day trial yesterday and have been unable to get into the thingworx studio. I get stuck on the loading page when I try to get in through Google Chrome and when I open the desktop app. The app says "Error occurred, check log" and there are quite a few errors in the error log. Any tips for troubleshooting would be greatly appreciated!


1 reply

D
dupatel5-Regular Member
5-Regular Member
August 17, 2017

Susan Martin​ :Could you please attach the Studio application log file to review and advise.

-Durgesh

S
SM_83000311-VisitorAuthor
1-Visitor
August 17, 2017

Hi Durgesh,

I have attached my error log. Thanks for your help!

Susan

D
dupatel5-Regular Member
5-Regular Member
August 18, 2017

Susan Martin​: Thank you for sharing the Studio logs.It seems you are upgrading from very old release 1.8 to 8.0.2 and might be stopping the setup.

I would suggest to re-install clean-state of ThingWorx Studio Application.

Request to restore and backup projects( C:\Users\SusanMartin(TowardZe\Documents\ThingWorxStudio\Projects\) before doing re-installation.In case projects are not of real use for you and then you may leave it over there.

After fresh installation try copying backup projects in the ThingWorx Studio folder and restart the application.

Hope it helps.

-Durgesh

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