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JingMaoCheng13-Aquamarine
13-Aquamarine
May 15, 2018
Question

ThingWorx Studio(Version 8.2.3.3224) performance issues

  • May 15, 2018
  • 4 replies
  • 8039 views

I have upgraded to the latest version of ThingWorx Studio(Version 8.2.3.3224). 

The performance in Chrome is very very slow, compared to earlier releases. 

Can I downgrade to earlier version of TWX Studio?

    4 replies

    D
    dupatel5-Regular Member
    5-Regular Member
    May 15, 2018

    @JingMaoCheng Rollback is something not recommended and is complex process available only for MacOS.

     

    Could you please provide more details about the issue which could help debug the exact issue. Are you facing slowness in Spatial Tracking or specific project/experiences?  How long you have to wait on an average for a ThingMark based vs Spatial tracking project.

     

    Any information of fact you can provide before and after upgrade w.r.t timing, project, CAD images would be really useful.

     

    Also, suggest you to log a PTC Support case as it will expedite reviewing of the issue.

    -Durgesh

    J
    JingMaoCheng13-AquamarineAuthor
    13-Aquamarine
    May 15, 2018

    Hi Durgesh,

    When I run the ThingWorx Studio in Chrome. The CPU usage is at 67%, and the memory usage is about 3.5GB.  TWX Studio does not work  properly, including rotation, zoom in and other actions. 

    A
    Anonymous
    May 24, 2018

    Having the same issue here. Chrome seems to time out. Hope this will get resolved quickly.

    Unfortuanetely I have a new installation which means I cannot roll back to a previous release.

    Using Firefox works better, although it is not a supported browser.

    S
    sdidier17-Peridot
    17-Peridot
    June 4, 2018

    Hello everybody,

     

    I was able to have the same issues in ThingWorx Studio 8.2 last week.

    Today, I have installed Vuforia Studio 8.3.

    I am not able to reproduce the problems in my Projects.

     

    I have worked on this subject on a case (I am a Technical Support Engineer in PTC).

    This solution works also for the case owner.

     

    I suppose that the root cause is due to rebranding name to ThingWorx to Vuforia.

    At PTC, some URLs have been modified about that. 

     

    Can you have a try and come back in this thread, if you still have the issue ?

     

    Thanks in advance for your feedback.

     

    Best regards

    K
    Kasper21-Visitor
    1-Visitor
    June 4, 2018

    After removing ThingWorx Studio and installing Vuforia Studio can I still not publich any projects.

     

    It says "Uh-oh! Publish failed. Check the log for errors." 

     

    I have the exact same projects, the same setup etc, so I have no idea how to fix this.

     

    I need these projects to run ASAP as we are currently testing some AR experiences in a production setup. 

     

    I have also tried to create a new account an exporting the projects, but still with no luck. 

     

    The server issues are starting to become major issues, as this is on-going problems. 

     

    S
    sdidier17-Peridot
    17-Peridot
    June 5, 2018

    Hello Kasper,

     

    It seems like a different problem as the performance issues related in this thread.

     

    Is it possible to share the log file generated by Vuforia Studio ?

    We might be able to find more details about the root cause why publication is failing.

     

    By the way, I suppose that you are using a trial instance of Vuforia Experience Service.

    Can you confirm me this point, please?

     

    Best regards

    A
    Anonymous
    June 6, 2018

    Updated to Vuforia Studio 8.3: stability seems to have been improved (haven't tested it much)

     

    Auto update is disabled, so you must download it yourself on https://studio.vuforia.com/home/ and uninstall previous version

    Good luck.

     

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