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Rakesh_Singh1-Visitor
1-Visitor
August 8, 2018
Question

Unable to login/publish to thingworx vuforia studio trial instance

  • August 8, 2018
  • 2 replies
  • 4529 views

I still have 15 days left on vuforia studio trial. But I am unable to login or publish my experience in vuforia studio with error 'configure failed'. Please look into this ASAP.

2 replies

Y
ytella17-Peridot
17-Peridot
August 8, 2018

Hi @Rakesh_Singh,

Could you please share the studio log and the error message that is displayed when performing the auto-configuration. 

M
mgoel5-Regular Member
5-Regular Member
August 13, 2018

Hi @Rakesh_Singh

 

Could you please send us the Logs as Yamini requested in the reply on you thread.

 

Also please send us Experience service URL and your user id for account login.

 

Regards,

Mohit

R
Rakesh_Singh1-VisitorAuthor
1-Visitor
August 13, 2018

The log fine error log is - 

[08/13/2018 14:06:04] POST /api/publish/ 500 26.172 ms - 42
s - 1800
[08/13/2018 14:06:04] TypeError: Cannot read property 'split' of null
[08/13/2018 14:06:04] at required (C:\Users\a285424\AppData\Roaming\Vufori[08/13/2018 14:06:04] at required (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\requires-port\index.js:13:23)
[08/13/2018 14:06:04] at Object.common.setupOutgoing (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\http-proxy\lib\http-proxy\common.js:101:7)
[08/13/2018 14:06:04] at Array.stream (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\http-proxy\lib\http-proxy\passes\web-incoming.js:127:14)
[08/13/2018 14:06:04] at ProxyServer.<anonymous> (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\http-proxy\lib\http-proxy\index.js:81:21)
[08/13/2018 14:06:04] at C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\dist\server\routes\router\proxy.js:53:11
[08/13/2018 14:06:04] at Layer.handle [as handle_request] (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\layer.js:95:5)
[08/13/2018 14:06:04] at next (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\route.js:137:13)
[08/13/2018 14:06:04] at Route.dispatch (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\route.js:112:3)
[08/13/2018 14:06:04] at Layer.handle [as handle_request] (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\layer.js:95:5)
[08/13/2018 14:06:04] at C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\index.js:281:22

 

Experience URL - https://83b87546f7ceabfd.studio-trial.vuforia.io

User id - rakesh.singh@volvo.com

 

 

M
mgoel5-Regular Member
5-Regular Member
August 13, 2018

Hi @Rakesh_Singh

 

Thank you for sharing the logs. Could you please confirm the below:

 

1) Are yo able to login on https://studio.vuforia.com , if yes Is there any message on the wall.

2) Are you able to validate Experience service url.

 

Regards: Mohit

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