Skip to main content
Rakesh_Singh1-Visitor
1-Visitor
Aug 8, 2018 10:50 AM UTC
Question

Unable to login/publish to thingworx vuforia studio trial instance

I still have 15 days left on vuforia studio trial. But I am unable to login or publish my experience in vuforia studio with error 'configure failed'. Please look into this ASAP.

11 replies

ytella17-Peridot
17-Peridot
Aug 8, 2018 11:37 AM UTC

Hi @Rakesh_Singh,

Could you please share the studio log and the error message that is displayed when performing the auto-configuration. 

Translate
mgoel5-Regular Member
5-Regular Member
Aug 13, 2018 8:21 AM UTC

Hi @Rakesh_Singh

 

Could you please send us the Logs as Yamini requested in the reply on you thread.

 

Also please send us Experience service URL and your user id for account login.

 

Regards,

Mohit

Translate
Rakesh_Singh1-VisitorAuthor
1-Visitor
Aug 13, 2018 8:38 AM UTC

The log fine error log is - 

[08/13/2018 14:06:04] POST /api/publish/ 500 26.172 ms - 42
s - 1800
[08/13/2018 14:06:04] TypeError: Cannot read property 'split' of null
[08/13/2018 14:06:04] at required (C:\Users\a285424\AppData\Roaming\Vufori[08/13/2018 14:06:04] at required (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\requires-port\index.js:13:23)
[08/13/2018 14:06:04] at Object.common.setupOutgoing (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\http-proxy\lib\http-proxy\common.js:101:7)
[08/13/2018 14:06:04] at Array.stream (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\http-proxy\lib\http-proxy\passes\web-incoming.js:127:14)
[08/13/2018 14:06:04] at ProxyServer.<anonymous> (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\http-proxy\lib\http-proxy\index.js:81:21)
[08/13/2018 14:06:04] at C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\dist\server\routes\router\proxy.js:53:11
[08/13/2018 14:06:04] at Layer.handle [as handle_request] (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\layer.js:95:5)
[08/13/2018 14:06:04] at next (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\route.js:137:13)
[08/13/2018 14:06:04] at Route.dispatch (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\route.js:112:3)
[08/13/2018 14:06:04] at Layer.handle [as handle_request] (C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\layer.js:95:5)
[08/13/2018 14:06:04] at C:\Users\a285424\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\express\lib\router\index.js:281:22

 

Experience URL - https://83b87546f7ceabfd.studio-trial.vuforia.io

User id - rakesh.singh@volvo.com

 

 

Translate
mgoel5-Regular Member
5-Regular Member
Aug 13, 2018 9:09 AM UTC

Hi @Rakesh_Singh

 

Thank you for sharing the logs. Could you please confirm the below:

 

1) Are yo able to login on https://studio.vuforia.com , if yes Is there any message on the wall.

2) Are you able to validate Experience service url.

 

Regards: Mohit

Translate
Terms & ConditionsAccessibility statement