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Bilven1-Visitor
1-Visitor
July 19, 2022
Question

Unable to login to Vuforia Studio

Hello Everyone,

I am unable to login to Vuforia Studio after upgrade. It has JSON parsing error while logging in by ... and Settings > Portal Login. Attaching Logs for more information.

Thanks.

4 replies

VladimirN24-Ruby IV
24-Ruby IV
July 21, 2022

 Hi,

 

There is a similar thread in some way with an error - "Can't Publish since updating to Vuforia Studio 8.3.4": https://community.ptc.com/t5/Vuforia-Studio/Can-t-Publish-since-updating-to-Vuforia-Studio-8-3-4/td-p/575527 

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Bilven1-VisitorAuthor
1-Visitor
July 22, 2022

It might be is. But he is able to login, but unable to publish. Here I can't even login.

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sdidier17-Peridot
17-Peridot
August 9, 2022

Hello,

 

Are you still using a Vuforia Experience Service trial instance ?
This Portal Login menu is only available for trial, not for environment hosted on premise or in PTC Cloud.

 

Best regards,
Samuel

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Bilven1-VisitorAuthor
1-Visitor
August 9, 2022

Actually I am trying to login in Vuforia Studio. And have downloaded the instance of it from here > support.ptc.com > Login using my creds > Download Software > Vuforia Studio, following latest release for mac or windows.\

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