Unable to publish experience from Vuforia Studio

Hello Bill,

I have looked in the Vuforia Studio log file provided.

I have found these exceptions reported :

[2020-04-07T15:48:58.597Z] error: [twx-studio:auth:oauthHandler] Error making request for oauth configUnexpected token < in JSON at position 4 SyntaxError: Unexpected token < in JSON at position 4
at JSON.parse (<anonymous>)
at Request._callback (C:\Users\Bill.Hoey\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\dist\server\auth\oauthHandler.js:109:50)
at Request.self.callback (C:\Users\Bill.Hoey\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:185:22)
at Request.emit (events.js:311:20)
at Request.EventEmitter.emit (domain.js:482:12)
at Request.<anonymous> (C:\Users\Bill.Hoey\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:1154:10)
at Request.emit (events.js:311:20)
at Request.EventEmitter.emit (domain.js:482:12)
at IncomingMessage.<anonymous> (C:\Users\Bill.Hoey\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:1076:12)
at Object.onceWrapper (events.js:417:28)
[2020-04-07T15:51:03.226Z] error: [twx-studio:ves-publish:1586274536342:Hood Test] Response code undefined
[2020-04-07T15:51:03.227Z] info: [twx-studio:ves-publish:1586274536342:Hood Test] zip size 2649516 bytes (approximately 3 MB)
[2020-04-07T15:51:03.226Z] error: [twx-studio:ves-publish:1586274536342:Hood Test] Response body undefined
[2020-04-07T15:51:03.227Z] error: [twx-studio:ves-publish:1586274536342:Hood Test] Response error read ECONNRESET Error: read ECONNRESET
at TLSWrap.onStreamRead (internal/stream_base_commons.js:205:27) {
errno: 'ECONNRESET',
code: 'ECONNRESET',
syscall: 'read'
}
[2020-04-07T15:51:03.227Z] error: [twx-studio:ves-publish:1586274536342:Hood Test] Failed to upload to the Experience Service.read ECONNRESET Error: read ECONNRESET
at TLSWrap.onStreamRead (internal/stream_base_commons.js:205:27) {
errno: 'ECONNRESET',
code: 'ECONNRESET',
syscall: 'read'
}

It seems Vuforia Studio is not able to connect to Vuforia Experience Service according to this article with the same exception :

https://www.ptc.com/en/support/article/CS261408

We can see an error due to a ssl certificate also and another exception due to a proxy.

I have some questions :

• In Vuforia Studio what appends when clicking on the Validate button in your screenshot ?
• What is the complete URL setup in the screenshot provided ?

Next step will be to check in a web browser if it is possible to ping Vuforia Experience Service in a web browser..

Best regards,

Samuel