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newieKek14-Alexandrite
14-Alexandrite
February 13, 2023
Solved

Unable to see publish project in Hololens

Hi All,

 

Hope if you can share with me if you have encounter the following, and how did you go about resolving:

I am using : ExperienceService version is 9.9.0-f620013

 

When i publish a hololens (3D wear) project,  i encounter the following:

1. I am able to publish.

2. when i connect the hololens with the ExperienceService, i am not able to load the project in the vuforia view.

3. The following error can be see in the log:

(node:14848) UnhandledPromiseRejectionWarning: TypeError: Cannot read property 'selectWithParams' of undefined
at Object.exports.getExistingRecordForAnExperience (C:\ptc\studio-es\services\advancedmtg\trainingDatabaseService.js:83:22)
at Object.cancelObsoleteHMTGJob (C:\ptc\studio-es\services\advancedmtg\hmtgHelperModule.js:508:51)
at getFileInfos (C:\ptc\studio-es\routes\handlers\target-generation\eventHandler.js:87:16)
at C:\ptc\studio-es\routes\handlers\target-generation\eventHandler.js:64:24
at _fulfilled (C:\ptc\studio-es\node_modules\q\q.js:854:54)
at C:\ptc\studio-es\node_modules\q\q.js:883:30
at Promise.promise.promiseDispatch (C:\ptc\studio-es\node_modules\q\q.js:816:13)
at C:\ptc\studio-es\node_modules\q\q.js:624:44
at runSingle (C:\ptc\studio-es\node_modules\q\q.js:137:13)
at flush (C:\ptc\studio-es\node_modules\q\q.js:125:13)
at processTicksAndRejections (internal/process/task_queues.js:77:11)
(Use `node --trace-warnings ...` to show where the warning was created)
(node:14848) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)
(node:14848) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

 

Anyone can advise me? How to resolve the issue. 

Thank you.

Newbie Kek

 

 

 

newieKekAnswer
14-Alexandrite
February 13, 2023

Hi

 

I read the article, as it for 9.5 and 9.6,  the resolution is to :

  • Reported to R&D as JIRA Ticket VTS-1162

I am also not sure if it is due to the chrome and edge issue, as my 3D canvas is flatten, so i publish with Firefox which i see the error

newieKek_0-1676274321485.png

WIth chrome/edge, my 3D canvas/3D panel is flatten.

newieKek_1-1676274405000.png

Is it similar? 

I will log a ticket.

 

Thank you.

 

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2 replies

VladimirN24-Ruby IV
24-Ruby IV
February 13, 2023

Article - "In Vuforia Experience Service 9.5.0-b1248 an error is reported when publishing demo Project named "Studio Sample - Import 3D Data" from Vuforia Studio 9.5 or 9.6": https://www.ptc.com/en/support/article/CS376625 

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newieKek14-AlexandriteAuthorAnswer
14-Alexandrite
February 13, 2023

Hi

 

I read the article, as it for 9.5 and 9.6,  the resolution is to :

  • Reported to R&D as JIRA Ticket VTS-1162

I am also not sure if it is due to the chrome and edge issue, as my 3D canvas is flatten, so i publish with Firefox which i see the error

newieKek_0-1676274321485.png

WIth chrome/edge, my 3D canvas/3D panel is flatten.

newieKek_1-1676274405000.png

Is it similar? 

I will log a ticket.

 

Thank you.

 

Translate
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