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Vuforia - Publish successful but Unable to Load experience

Forum|Forum|4 years ago
October 26, 2021
1 reply
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Hi!

Successfully publish the vuforia but unable to load the experience

Attach the Errror log file and pictures ..

Im able to ping the Vuforia address from my mobile ..

Is that any thing to setup on my network or Vuforia View setup?

Experience Service

Best answer by RolandRaytchev

I think , yes the certificate should be trusted on the device

iphone:

https://medium.com/collaborne-engineering/self-signed-certificates-in-ios-apps-ff489bf8b96e

andorid:

https://proxyman.io/posts/2020-09-29-Install-And-Trust-Self-Signed-Certificate-On-Android-11

21-Topaz I

Hello @DT_496815 ,

so far I see there is no error when you published the experience to Experience Server. So when looking on the picture where I could see the URL address (here IP) it seems that the server is visible in the local network( the IP address looks like a local wlan addres) . Possibly not visible in Internet globally . In this case you need to check : is the mobile device also connected directly to this wlan. If not then try to connect it to the same WLan. The open the Vuforia View app setting and set the server URL there. The same action you can do when you simple scan the QR code of the experience:

Author

1-Visitor

Hi Roland,

The mobile phone is at the wireless network (Wlan) and it is able to ping Vmware Vuforia from the mobile too

Mobile - 192.168.216.102

VMware - Vuforia Studio - 192.168.44.16

Laptop - 192.168.0.105

I have set the vuforia view setting base on the QR code in the Vuforia studio but it is still not able to load the experience .

Attach the picture..

And the vuforia is showing Error .. not able to identify what is the error in the log file .. I restart PC and resend the log file...

21-Topaz I

OK, possibly the vuforia view app log file could contain more helpful information. You can get it according to the solution of the post https://community.ptc.com/t5/Vuforia-Studio/A-question-about-vofuria-view-to-consult-everyone/m-p/753467#M10221

Another points is to check if the Experience Service setting is for Tablet but you try to open it on phone --- with smaller min resolution: