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ptc-67494801-Visitor
1-Visitor
February 15, 2019
Solved

Vuforia Studio Experience Server Failed to Authorize

Hello,

 

For some reason I am not able to validate the experience service and publish my experience in Vuforia Studio.

 

Any ideas?

 

See below.

 

fail_01.PNG

 

 

I would appreciate some help.

 

Thanks,

 

 

Bill 

 

 

 

 

sdidierAnswer
17-Peridot
February 19, 2019

Hello Bill,

 

R&D has extended this trial instance.

Also, you have been registered as a partner now with this instance.

In a such case, the trial will not expire again automatically.

 

So, no need of an environment in PTC Cloud as explained in my previous post.

 

Best regards,

Samuel

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6 replies

sdidier17-Peridot
17-Peridot
February 15, 2019

Hello Bill,

 

First thing to check, does the Experience Service is running or reachable ?

 

For that, in your web browser, run this URL :

https://<Your Experience Service URL>/ExperienceService/ping

 

Second thing to check for a trial instance, does this instance is not shutdown or decommisioned.

Can you give your email address used to have this trial, please ?

 

Best regards,

Samuel

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ptc-67494801-VisitorAuthor
1-Visitor
February 15, 2019

Hi Samuel,

 

Thanks for your help.

 

I ran the URL. See Result below. It says "OK."

 

My email address is: bdrosos@boundarysys.com

 

OK_01.PNG

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sdidier17-Peridot
17-Peridot
February 18, 2019

Hello,

 

So, the Experience Service is running.

 

A second quick test can be done.

In Chrome web browser when using this URL https://0675cbeab33b2654.studio-trial.vuforia.io/ExperienceService/ui

 

I have done it and the result reported is :

{"message":"Inactive tenant","errorCode":"","error":{"status":404}}

 

In my trial Experience Service, I have a credential popup.

So, I suppose that this instance has an issue.

I am looking that with R&D and I will come back to you.

 

Best regards,

Samuel

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