Skip to main content
J
Jmager1-Visitor
1-Visitor
April 5, 2019
Question

Vuforia View local experience server does not work on surface pro 4

  • April 5, 2019
  • 1 reply
  • 4325 views

When trying to access a local experience server we have been unable to do so using a Surface Pro 4. When we do this on android, iPad, and iPhone we are able to do so.

1 reply

Y
ytella17-Peridot
17-Peridot
April 5, 2019

Could you please share the Vuforia View log file to track the issue. Please review the below steps to find the view log files:

  • Navigate to C:\Users\{userName}\AppData\Local\Packages\9CAFC431.VuforiaViewEnterprise_fvvfpfxfdh1zr\LocalState\
  • File is named log<date>.text

Also, please share the error message displayed on the device when viewing the experience from Vuforia View app.

Thank you!

J
Jmager1-VisitorAuthor
1-Visitor
April 5, 2019

Attached is the requested log as for errors we are not getting any, just a network currently unavailable.

 

Thank you

Y
ytella17-Peridot
17-Peridot
April 5, 2019

Thank you for sharing the log files! The same error message 'Network Not available Exception' is captured in the view log files. Could you please review the wifi settings on your surface pro to ensure it can access the Internet. Please key in the ES URL in the below format into the device browser and let me know if you are able to access it.

 

http(s)://<es-url-hostname>:<port>/ExperienceService

 

Thank you!

Terms & ConditionsCookie settingsAccessibility statement