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RolandRaytchev21-Topaz I
21-Topaz I
June 8, 2017
Solved

When capturing a video the ThingWorxView downloaded from the Store does not work.

  • June 8, 2017
  • 2 replies
  • 3876 views

Updatde the ThingWorxView for the hololens from the  Microsoft Store https://www.microsoft.com/store/apps/9nblggh555tt
but when using the Windows Device Portal and  try to record or show a live view in the Mixed Reality Capture - in this case  the ThingWorxView does not work.

Also tried the  hololens recording function directly in the device panel - and this also leads that the  ThingWorxView will not ask for the thing mark and will not  display any experience.  Is anyone aware of this problem?

Thanks!

Best answer by pvermeer

Roland,

Did you speak the command "Hey View, enable recording" before trying to record?  This is necessary.  I was able to record just fine yesterday, so I don't think it is a problem with the updated version of View.

Pam

2 replies

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pvermeer1-VisitorAnswer
1-Visitor
June 8, 2017

Roland,

Did you speak the command "Hey View, enable recording" before trying to record?  This is necessary.  I was able to record just fine yesterday, so I don't think it is a problem with the updated version of View.

Pam

K
katte5-Regular Member
5-Regular Member
June 8, 2017

Interestingly, though recording the experience works, but when it comes to "live preview" from HoloLens portal it doesn't work.

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RolandRaytchev21-Topaz IAuthor
21-Topaz I
June 8, 2017

Hi Giri,

many thanks for this confirmation! This was the original I issue I had. So may be, the second problem with the general recording was a  problem issued by myself  😉

Thanks

roland

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lwietschorke1-Visitor
1-Visitor
July 4, 2017

Hi Roland,

I'm not sure if I understand your problem correctly, but I think I got the same issue, too. When capturing the images from HoloLens with the Device Portal and then starting ThingWorx View, nothing happens. The "scan your thingmark" isn't shown.
I think this is a HoloLens issue, because only one camera stream at the time is possible. So when streaming the images taken by HoloLens, ThingWorx View cannot access the camera and scan the Thingmark. This is why you should always start the observing stream of the Device Portal after the scanning of the thingmark is completed

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