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Keith Berling5-Regular Member
5-Regular Member
Nov 19, 2021 12:03 PM UTC

Community Ideas and Product Managers

  • Oct 28, 2026 12:00 PM UTC
  • 1 reply
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(Updated on Oct 26, 2026)

 

Hello PTC Community,

 

For many years, the PTC Community has enabled customers to share product ideas, vote, comment, and contribute to discussions across PTC’s portfolio. We want to provide greater clarity into how that feedback is used and what happens after an idea is submitted.

 

Customer feedback matters, and Community ideas do make a difference. During the past two PTC/USER roadmap reviews, our product teams highlighted examples where customer ideas and feedback helped inform product capabilities and roadmap decisions. These are tangible examples of customers helping shape the evolution of PTC products.

 

Ideas come from customers across industries, use cases, and stages of their journey with PTC. Together, these contributions give our Product Managers valuable insight into real-world needs, challenges, and opportunities.

 

Product Managers use this feedback when defining product strategies and roadmaps. An individual idea can highlight an important need, while related ideas, comments, and votes can reveal broader patterns across customers. Community feedback therefore helps teams understand not only individual requests, but where common needs and emerging opportunities exist.

 

Community ideas are part of a broader customer conversation that also includes feedback gathered through Technical Support, Customer Success, Sales, Marketing, Working Groups, user organizations, and product usage insights. Product Managers bring these perspectives together and balance customer impact with strategy, market opportunities, technical feasibility, quality, security, and available resources. As a result, not every idea can be implemented, and votes alone do not determine what enters a roadmap.

 

We’re making it easier to understand what happens after you share an idea with PTC. Clear submission criteria, consistent statuses from Acknowledged to Delivered and a more structured review process will provide greater visibility into how ideas are reviewed and where they stand. While every idea will not become part of a roadmap, our goal is to make the process and outcome clearer.

 

To keep the repository useful and focused on current customer needs, older ideas with limited activity may be archived. Archived ideas remain available as historical input while allowing teams to focus on active feedback.

 

We are also investing in tools that help Product Managers identify themes, connect related ideas, and surface trends across thousands of contributions. These tools support Product Manager review and allow teams to spend less time organizing information and more time understanding customers.

 

Your ideas are an important part of how PTC listens to customers and evolves its products. Thank you for sharing your expertise, your experience, and your ideas with us.

 

Keith Berling
VP Digital Thread Products Planning

    1 reply

    MarcoTosin
    MarcoTosin21-Topaz II
    21-Topaz II
    Oct 30, 2026 9:55 AM UTC

    Since the article was recently updated, I’d like to take this opportunity to revisit an idea I’ve already mentioned several times in comments on community discussions.

    Having managed PLM projects at my company for twenty years, I am well aware that available resources are not infinite and that, therefore, PTC must also adopt an implementation strategy that allows it to optimize development efforts in specific areas based on the version in which these updates are scheduled for release.

    However, I believe that PTC must also understand that many of the requests submitted through the Ideas tool cannot wait more than ten years to be implemented.

    Here is an example of one of the highest-voted ideas, opened 12 years ago, for which there are NO comments from any PTC product manager.

    https://community.ptc.com/windchill-ideas-11/possibility-to-load-sql-statements-in-query-builder-report-in-windchill-pdmlink-61948

     

    The attached image shows a list of ideas for Windchill on which no one has commented for over eight years.

     

     

    The situation described above leads PTC’s customers to seek alternative solutions through the development of customizations, but this can conflict with the SaaS strategy.

    How can we try to reconcile these two needs, those of PTC and those of its customers?

    Given PTC’s recent acquisition of Wincom (the developer of Windchill Extensions), I believe that creating a contest where partner companies can share what they’ve developed for their customers and have the community vote on which features to include in new Windchill releases would, in my opinion, be a win-win situation where everyone comes out happy.

    PTC, because it could utilize what its partners have developed without relying on its own developers, while at the same time enriching the various releases with additional features that have already been validated in the field by customers.

    Partner companies, because they would have the opportunity to showcase their work to a wider audience and thus reach other potential customers.

    PTC customers because they would have the opportunity to have their voices heard more in the development of features that are functional for their businesses.

     

    I would really like to hear what some PTC managers think about my proposal.

     

     

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