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S
Srivalli12-Amethyst
12-Amethyst
November 7, 2025
Solved

After rehost, method server is not coming up with error - Error creating FeatureLicenseUpdateQueue

  • November 7, 2025
  • 2 replies
  • 773 views

2025-11-06 20:54:27,905 ERROR [main] wt.licenseusage.licensing.StandardLicenseManagerService - wt.licenseusage.licensing.StandardLicenseManagerService: Error creating FeatureLicenseUpdateQueue schedule queue entry
2025-11-06 20:54:27,909 INFO [main] wt.system.err - java.lang.NullPointerException

 

2025-11-06 20:54:27,980 FATAL [main] wt.method.server - MethodServerMain abort wt.services.ManagerException: Unable to start all managers.
Nested exception is: (wt.services.servicesResource/21) wt.services.ManagerException: Unable to start manager: "wt.licenseusage.licensing.LicenseManagerService" with implementation class: "wt.licenseusage.licensing.StandardLicenseManagerService"
Nested exception is: wt.services.ManagerException: Couldn't initialize License Manager Service.
Nested exception is: wt.util.WTException: java.lang.NullPointerException
Nested exception is: java.lang.NullPointerException

Best answer by Srivalli

Hi everyone,

Thank you very much for your responses and your support!
The problem seems to be with the files generated under <WC_HOME>/conf/licensing.
The license configuration is retrieved from ptc site and this file that got generated upon restart but has no execution permissions.
We have changed the permissions to the file (775) and then the method server came up.

Regards,

Sri.

2 replies

J
Jimwang16-Pearl
16-Pearl
November 7, 2025

please upload the complete ServerManager and MethodServer log for the check

S
Srivalli12-AmethystAuthor
12-Amethyst
November 7, 2025

attached the error log.

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
November 7, 2025

See if this is similar to the error you are seeing:

https://www.ptc.com/en/support/article/CS381889?source=search

It does not talk of rehost but might be related. If you want to detail your rehost steps, perhaps we can see a problem. Do not give us real hostnames here. 

S
Srivalli12-AmethystAuthor
12-Amethyst
November 7, 2025

Hi, 
We are not getting any ida2a2, its problem with license queue which is immutable. We have done a rehost of prod data to a dev server following the below steps.
 - DB is refreshed.

- Folders and vaults are copied.

-Replaces properties files and map creds etc, from original folders.

-Restarted the server.

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
November 7, 2025

Yes but in the knowledge base example, they enabled debug logging on " wt.access.evaluation" to show those messages. You can try doing that and see if it reveals the same thing. The rehost steps seem ok but very high level description. Is this your normals steps that have worked in the past or a first time attempt? The rehost guide typically does not have you replace properties files directly.

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