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MP_106831696-Contributor
6-Contributor
February 27, 2024
Question

APE publishing failure with trusted host setup

  • February 27, 2024
  • 1 reply
  • 1184 views

Hi 🙂

 

APE publishing failure with trusted host setup.

I am facing issue with APE publishing which keeps failing on with Below error.

ERROR IN JOB LOG:

[A30500] CMS exception: general failure
Invalid login credentials for user wcadmin

 

While publishing APE job I could see there is error entry printed in the APACHE error log each time for authentication "AH01617: user wcadmin: authentication failure for "/Windchill/servlet/WindchillAuthGW/wt.httpgw.HTTPServer/ping/": Password Mismatch". But the other jobs (CREO, CATIA, SIS....)  get published successfully.

The weird thing is after sometime the issue will get resolved by itself and APE jobs will publishing successfully and issue again appearing after few days:(

 

Can anyone help me understand why this authentication is failing even when the setup is correct?.

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
February 28, 2024

Articles:

    M
    MP_106831696-ContributorAuthor
    6-Contributor
    March 6, 2024

    Hi @VladimirN 

     

    Thanks for the reply 🙂

     

    I went through both article and verified with the configuration we have. It is same as mentioned in the article for trusted host but still I face issue with APE publishing.

     I could still see there is error entry printed in the APACHE error log each time for authentication "AH01617: user wcadmin: authentication failure for "/Windchill/servlet/WindchillAuthGW/wt.httpgw.HTTPServer/ping/": Password Mismatch". while APE publishing.

    M
    MP_106831696-ContributorAuthor
    6-Contributor
    April 1, 2024

    Observed the below behavior:

     

    1. Removed the APACHE TOMCAT "cache" in APE server connected to Windchill system and suddenly APE jobs published successfully

    2.After few days again the jobs failed with "Invalid login credentials for user wcadmin"

    3.Again cleaned the APACHE TOMCAT cache but this time the issue was not resolved and performed a clean restart of both Windchill and APE, Then the issue got resolved APE jobs published successfully.

    4. Then again a week later the problem arises again.

    So the occurrence of the issue is unstable and each time with different solution the problem is fixed. @VladimirN  please share if you have any point on this?

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