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fgarciarubio1-Visitor
1-Visitor
February 11, 2015
Question

Attachment operation could not be performed

  • February 11, 2015
  • 8 replies
  • 4536 views

Has anyone seen this error in Windchill (10.1), when trying to upload a document (epmdoc). Specifically when attaching a .pdf to a .drw.

Users need to add a material spec sheet to the drawing, but the error actually happens with any type of file extension (word, powerpoint, txt, pdf, etc...)

"FAILURE - Attachment operation could not be performed"

I have checked for just about everything:

  • cleared IE Browser history, cookies, etc.
  • Unistalled all verisons of Java, and reinstalled 1.7.75 (32 bit)
  • Set preference to use "Standard Browser Funcionality"
  • cleared user java cache folder
  • added Windchill server url to Java security execption list

Any ideas out there? I would appreciate it. There a lot of users who are in this predicament.

Thanks

Frank

8 replies

L
Linlin1-Visitor
1-Visitor
February 11, 2015

Try to set up your preference to see if it works.

2015-02-11+14_12_06-Preference+Management.jpg

F
fgarciarubio1-VisitorAuthor
1-Visitor
February 11, 2015

Thanks Linlin,

you may be on to something here...

Are these Server preferences? because my company has a Iron tight control on Server side everything. I dont see those in my preferences.

Frank

L
Linlin1-Visitor
1-Visitor
February 11, 2015

You should have administrator permission to change this preference. I changed under the organization-->Utilities---> Preference Management-->Part Mangement.

If you are the only one can't attach, other users can, the issue is not caused by this setting. If all users can not attach, it may work after you change this setting.

Hope it helps. Thanks!

S
sm_011-Visitor
1-Visitor
February 12, 2015

Hi, this "error" is not really an error. It is just a bad warning message. Windchill is trying to tell you need to Check Out the object before adding attachments to it. This occurs when the Check Out and Edit capability is turned off in Site preferences. The preference controls the existence of the Check Out and Edit action in the user interface, but also prevents auto-check out of objects for subsequent actions such as adding attachments.

Try checking out the object first, add attachments and then check back in. Should work.

    S
    sm_011-Visitor
    1-Visitor
    February 12, 2015

    The preference is Create and Edit, Check Out and Edit Action. OOTB it is set to Yes. When it is set to No, objects will NOT be checked out on the fly when adding attachments. R&D is aware of the bad error message and is in progress of correcting it by updating the message, the preference description and the Help Center.

    checkoutandedit.jpg

      F
      fgarciarubio1-VisitorAuthor
      1-Visitor
      February 20, 2015

      As I mentioned above, I don't have access to Site/Org preferences, so I can't confirm that your suggestion works/does not work.

      However, I can tell you that only 1 user that reports this issue, after IT "fixing" something on the server to the effect that removed restrictions to a tmp folder.

      If it was a preference issue, ALL users would be screaming for help.

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