Skip to main content
P
PS_94758671-Visitor
1-Visitor
February 9, 2022
Question

Blank page for Type and Attribute Management

  • February 9, 2022
  • 2 replies
  • 4136 views

Window for "Type and Attribute Management" is showing up as a blank page in Edge, Internet Explorer, and Chrome. This happens for all users including site administers. The CM manager is a Site Administrator, Type Administrator, Attribute Administrator, Organization Administrator, and a member of the Library Creator group for that organization. Nonetheless a blank page shows up instead of any type of window, warning, menu, or anything else. Just to establish some background, this part of Windchill and its functionality has not been used before in this company, so there is no known good setup to use as a reference.

The end goal is to produce a rudimentary BOM, drawing list, or something automatically in support of program operations. Apparently GOLD support status means this PTC community is the only support we get for renewing our Creo/Windchill package just a few months ago. Anything that might help identify the problem would be great.

2 replies

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
February 9, 2022

Just to rule permissions out, make sure the site administrator is not a member of any license groups, including the license exclusion group.

P
PS_94758671-VisitorAuthor
1-Visitor
February 9, 2022

I dont see a way to generally check all of the license profiles at once but all of those that I have checked confirms that no one is assigned as a member to any license group. Also I do not see any license exclusion group.

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
February 9, 2022

Are there any error messages logged to the method server logs when attempting to open the type and attribute management page?

 

I should probably back up and ask, what version of Windchill is this?

P
PS_94758671-VisitorAuthor
1-Visitor
February 25, 2022

The source of the problem is not know but a workaround was found by VPN'ing to a machine connected directly to the server. IT believes it may be a browser or firewall problem associated with the main network but cannot determine the source. Never got a response on what the Server Log has on it but I suspect that the problem is not related to the Windchill software or to Java, so interpreting no response as an empty log for the time/date I gave them for when I saw the blank window pop up. 

 

Wont mark this as resolved because the workaround is not a good solution and is specific to our IT setup.

Terms & ConditionsAccessibility statement