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KD_122466703-Newcomer
3-Newcomer
September 22, 2026
Question

Can't check in

  • September 22, 2026
  • 2 replies
  • 27 views
I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.2.18 We are currently experiencing a performance and check-in issue in Windchill. After selecting the files to be checked in and clicking "Finish", the process remains in progress for a very long time and does not complete. At present, we are unable to check in any files. In addition, logging in to Windchill is very slow, and almost every command or operation takes an unusually long time to execute. Please help us investigate the cause of this issue and advise how it can be resolved.

2 replies

HelesicPetr
HelesicPetr22-Sapphire II
22-Sapphire II
September 22, 2026

Hi ​@KD_12246670 

First advice is reastart the Windchill server. 

then if the issue is not solved, start the performance investigation.

Check the ram, hdd space, ping, network connection, DB performance and so on. 

 

There are many reasons for the slow performance.

Start with following article CS303555 and continue with CS384986

also try Performance issue with my Windchill

 

PetrH

BryanK17-Peridot
17-Peridot
September 22, 2026

Along with the advice given, what does the log files say?

Have you looked at the database? What DB are you using. Oracle or SQL?

How big is the check-in 10 objects or 10000 objects?

Is this CAD or Documents? 

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