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BriGuy12-Amethyst
12-Amethyst
August 1, 2018
Question

Can't open new items in workspace

  • August 1, 2018
  • 1 reply
  • 3026 views

I have new items in multiple workspaces that were created prior to today.  This morning I tried to open one of the files and it couldn't be retrieved.  Can't export, upload or anything.  The Event Manager messages were no help (go figure).  The file was never uploaded or checked in prior.  I can open existing files that reside on our Windchill server.  This happens no matter what workspace I go into so it's not localized to one workspace.

 

If I create a new object, I can upload that with no problem.  It's just anything prior to today.   I tried going offline from the server and got a weird message: "Preparation to go offline failed. Do you want to go offline anyway?"  Going back online was fine.

 

I thought maybe the workspace was corrupted, but all at the same time??  That doesn't make sense.  Anyone got any ideas to help??  Would resetting the WC server help??  I can't think it would since these objects were never uploaded.

1 reply

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BenLoosli23-Emerald III
23-Emerald III
August 1, 2018

Have you had any updates to your local OS recently?

The server still knows about new files in your workspaces. As an admin, I can see all files created that have been saved and/or uploaded. We upload all files by default, it is a Windchill setting. Since the local cache is on your C:/drive and not backed up, by uploading the files they get put into the uploadcachevault which is backed up by IT as it is on the server.

 

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BriGuy12-AmethystAuthor
12-Amethyst
August 1, 2018

Ben,

 

I'm not sure if I had any updates.  If I had, I'd venture to guess that everyone else has as well.  When I log into a browser as admin, I can see the names of my workspaces but I can't access them there.  The name doesn't display as a hyperlink.  The only option I have is to delete.   I wonder if I don't have some rights or something.  So, without accessing it here, resetting the server doesn't seem like it would make a difference since it was never uploaded??

 

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BenLoosli23-Emerald III
23-Emerald III
August 1, 2018

Right, Windchill will still know about the files in workspaces even after a reboot since it is an entry in the DB tables. Don't know what a workstation reboot would do, but the physical saved file should be OK.

There is a corrupt workspace tool in the community that can be downloaded, but I have never used it. (Or had reason too, knock on wood!)

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