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StephenHaberman4-Participant
4-Participant
February 17, 2022
Question

Cannot search for OrgPrincipals using CAGE code as criteria on Participant Administrator

  • February 17, 2022
  • 4 replies
  • 2979 views
I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.1.3

When searching for Org Principals using CAGE code as criteria, search errors because it is returning to many results.
It does not matter what CAGE code value you put in, it always returns too many.

Here are the errors that I faced
Too many results returned

It looks to me like the QueryPrincipalsServerHelper.class is expecting to see organizationIdentifier in the paramString but what is there is actually ptcUniqueOrganizationIdentifier, so the sql query has incorrect where clause.

    4 replies

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    cgautier18-Opal
    18-Opal
    February 18, 2022

    Hello Steve Haberman,

     

    I'm Charles from PTC Tech Support in Europe, regarding this question can you provide the full error message you're seeing in the Windchill UI / MethodServer? Any further details regarding the use-case?

     

    I will be grateful if you can send me this information.

     

    KR,

    Charles.

    S
    StephenHaberman4-ParticipantAuthor
    4-Participant
    February 18, 2022

    StephenHaberman_0-1645205498431.png

    S
    StephenHaberman4-ParticipantAuthor
    4-Participant
    February 18, 2022

    Here is some output from method server log..  it is not from the same query as above but you can see that the 'ptcUniqueOrganizationIdentifier' value that is input in the GUI does not make it into the sql query where clause.

    2022-02-17 13:10:05,985 DEBUG [ajp-nio-127.0.0.1-8010-exec-3] wt.org.QueryPrincipalsServerHelper wcadmin - In getDatabasePrincipal : principalClass class wt.org.WTOrganization, criteria(((name='*steve*'))&((ptcUniqueOrganizationIdentifier='*123*'))), containers.size() : null

    2022-02-17 13:10:06,001 DEBUG [ajp-nio-127.0.0.1-8010-exec-3] wt.org.QueryPrincipalsServerHelper wcadmin - filter value: (&(name=*steve*)(ptcUniqueOrganizationIdentifier=*123*))

    2022-02-17 13:10:06,001 DEBUG [ajp-nio-127.0.0.1-8010-exec-3] wt.org.QueryPrincipalsServerHelper wcadmin - getDatabasePrincipal qs: SELECT A0.*

    FROM wt.org.WTOrganization A0

    WHERE (UPPER(A0.name) LIKE '%STEVE%') AND (A0.internal = 1) AND (A0.status = 'public') AND (A0.disabled = 0)

    joins=null

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    February 18, 2022

    I don't use CAGE codes, but it sounds like it's hitting the 50 user limit in the participant search.  Maybe try increasing this setting in Windchill.  Make sure to restart the Windchill processes after making this change.


    xconfmanager -s com.ptc.netmarkets.userSearch.maxCount=500 -t codebase\wt.properties -p

     

    https://www.ptc.com/en/support/article/cs33609

    S
    StephenHaberman4-ParticipantAuthor
    4-Participant
    February 21, 2022

    Thank You for your reply!
    I should have explained the issue better..  The problem is not that it won't let me see the results.  The issue is that adding more detailed criteria does not reduce the size of the result set.  There is something causing the cage code criteria to not be included in the database query.

     

      C
      cgautier18-Opal
      18-Opal
      February 22, 2022

      Sounds pretty much related to SPR 13575247:CS363191

      C
      cgautier18-Opal
      18-Opal
      February 22, 2022

      ? SPR 13575247 ?

      C
      cgautier18-Opal
      18-Opal
      February 22, 2022

      I also see in 12.0.2.2 that when searching for an Organization, the Organization ID criteria (CAGE code) is ignored. Whereas it is taken into account when searching for users.

       

      Unfortunately above SPR is not fixed, neither 12.0 nor 12.1.

       

      KR,

      Charles.

        S
        StephenHaberman4-ParticipantAuthor
        4-Participant
        February 22, 2022

        I have opened ptc case:   C16266449

        Thank you for your research!

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