Case: 14181447 Update from Windchill PDMLink 11.0 M030 to 11.0 M030 CPS09 failed
- June 26, 2018
- 2 replies
- 2109 views
The symptom:
- Update from Windchill PDMLink 11.0 M030 to 11.0 M030 CPS09 failed ,errors in PSI log:
DEBUG 2018-06-24 07:54:48 - Installing files from data file: wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf
DEBUG 2018-06-24 07:54:48 - Installing: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE
DEBUG 2018-06-24 07:54:48 - ERROR: While extracting ZIP file entry: "EMPTY_FILE"
DEBUG 2018-06-24 07:54:48 - Exception thrown:
DEBUG 2018-06-24 07:54:48 - java.io.FileNotFoundException: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE (Another program is using this file, the process cannot be accessed)
DEBUG 2018-06-24 07:54:48 - Data content installed files count: 0
DEBUG 2018-06-24 07:54:48 - Data content install failed files count: 1
DEBUG 2018-06-24 07:54:48 - Data file "wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf" installed files count: 0
DEBUG 2018-06-24 07:54:48 - Data file "wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf" install failed files count: 1
- But other processes can use the file: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE to install successfully before and after the time when the problem occurred( please see the screenshots)
What had i done:
- Confirm with customer: windchill service had already closed before installation