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DonSenchuk12-Amethyst
12-Amethyst
June 16, 2016
Question

Change Notice Attachments

  • June 16, 2016
  • 8 replies
  • 3062 views

So, we just completed our update to 10.2 and everyone is getting back into the swing of things.

One item I'm having trouble fixing is how to add an attachment to a Change Notice (or a Change Task). In 10.1 there was a little java drag and drop icon in the are circled. It's missing in 10.2 even with the compatible java version (8u25+).

I tried a few searches in Knowledge base with no success.

Can anyone spare a clue and let me know what I'm missing here?

8 replies

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ChrisSpartz13-Aquamarine
13-Aquamarine
June 16, 2016

Is your 'File Upload Mechanism' preference set to 'Use Java Applet Functionality'? If not, the drag and drop icon won't appear.

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DonSenchuk12-AmethystAuthor
12-Amethyst
June 17, 2016

It wasn't. Now that it is, at least something shows up. But still not quite there yet.

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STEVEG21-Topaz I
21-Topaz I
June 21, 2016

What version of Java is installed?

If it's 7 then you need to add the URL base to the java control panel.  On the Security tab in the Exception Site List.

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    DonSenchuk12-AmethystAuthor
    12-Amethyst
    July 8, 2016

    I gave up. I installed various versions of Java that supposedly work and couldn't get anything going. So it's back to browser functionality. My user base has already gotten used to that method anyway.

    Thanks for all the suggestions.

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    STEVEG21-Topaz I
    21-Topaz I
    July 8, 2016

    Did you enter the website to your PDMLink in the Java control panel exception site list?

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    ybagul1-Visitor
    1-Visitor
    July 21, 2016

    Java applet for file upload exists in 10.2 M10 and lower. If you upgraded to higher version, then it should not exist there.

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    LoriSood23-Emerald II
    23-Emerald II
    July 21, 2016

    Do you have this documented somewhere? I just tested in my 10.2 M030 system and I am able to see the Drag and Drop icon in my New Change Notice > Set Attachments screen if the Attachments > File Upload Mechanism preference is set to use Java applets:

    7-21-2016 4-29-07 PM.jpg

    The 10.2 M030 "Content Management" WHC topic also still mentions the availability of being able to use Java applets for the file upload mechanism: http://www.ptc.com/cs/help/windchill_hc/wc102_hc/index.jspx?id=AttachmentDownloadUploadPrefRef&action=show

    Also, I came across this article, which addresses the currently known plans for handling Java applets within Windchill:

    https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS160578

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