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ASP_00000000114-Alexandrite
14-Alexandrite
November 30, 2023
Solved

Classification explorer doesnt show the tree structure

Is there any specific license required to view the tree structure in classification explorer?

We get a blank list as below for the tree structure.

 

AP_10483126_0-1701345555744.png

 

m.sousaAnswer
14-Alexandrite
July 15, 2025

I was able to find the "error". Forgot to set the Classification Attribute in the Part with the Namespace. 

Thanks anyway 

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16 replies

HelesicPetr
HelesicPetr22-Sapphire II
22-Sapphire II
November 30, 2023

Hi @AP_10483126 

I don't think there is a license issue.

Three can be ACL access rule issue.

Based on the picture, the object is loaded to the table, but the information from object is not shown in the table.

 

First I would try clean a explorer temporary files and cache and also restart Windchill with cleaning the server cache, temp , and so on 

 

PetrH

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ASP_00000000114-AlexandriteAuthor
14-Alexandrite
November 30, 2023

What ACL needs here you think ?

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HelesicPetr
HelesicPetr22-Sapphire II
22-Sapphire II
November 30, 2023

Hi @AP_10483126 

First You can test WTObject with full control to one user who can not see the values.

If it helps, then it is ACL issue, if not you then it is different issue and you need to keep searching. 

log files, debug settings and so on. 

 

PetrH

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ScottMorris
ScottMorris17-Peridot
17-Peridot
November 30, 2023

What is the status of Solr? Classification will not show up if Solr is not running or the Index is not created.

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    ASP_00000000114-AlexandriteAuthor
    14-Alexandrite
    November 30, 2023

    yes its up and running

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      avillanueva
      avillanueva23-Emerald II
      23-Emerald II
      November 30, 2023

      https://www.ptc.com/en/support/article/cs312732?source=bloop

      Check that the user has right licenses and is not also part of View and Print license group.

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      ASP_00000000114-AlexandriteAuthor
      14-Alexandrite
      November 30, 2023

      yes wtparts link license is there but still doesnt work

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      avillanueva
      avillanueva23-Emerald II
      23-Emerald II
      November 30, 2023

      Is this brand new install and is experience same for all users? There is a whole bunch more articles here:

      https://www.ptc.com/en/support/article/CS365850?source=search

      Are there parts classified?

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