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LG_1009615414-Alexandrite
14-Alexandrite
December 18, 2023
Solved

Comments on Task linked now to the User

  • December 18, 2023
  • 2 replies
  • 1906 views

Look like PTC made a change that checks that a Comment on a task is made by the person who has the task?

So, if a Product Manager (library manager) completes a task for another person and comments are required they must first re-assign the task to themselves or an error will pop-up saying comments are required even when the admin as added comments.

Looks like the system is checking that the comments where added by the person who has the task.

 

When did this happen?

    Best answer by LG_10096154

    Found the reason. One of our developers "included a change to the code that checks comments. In the past it has not been checking if the signed on user had written comments for their assignment. Now it checks if the signed on user added comments."

    2 replies

    HelesicPetr
    22-Sapphire II
    HelesicPetr22-Sapphire II
    22-Sapphire II
    December 19, 2023

    Hi @LG_10096154 

     

    What version do you use? what version did you use where the information was not presented? 

    Is it OOTB workflow with ootb tasks? 

    As I know the comments are not required in OOTB configuration.

    so I guess the check is not OOTB and your admin could add that check 

     

    PetrH

    L
    LG_1009615414-AlexandriteAuthor
    14-Alexandrite
    December 19, 2023

    12.0.2.15

    Correct, comments are not required but when you select that they are on a task, they are now checked against the user who has the task. 

    This makes sense and I can see why PTC now does this but we have many product managers who routinely complete tasks for others (probably not a good business process) but they are in the same role as the assigned user.

    Now if they try and complete the task with comments they get an error saying Comments are Required. What I think is happening is that the comment for the assigned users is not seen by the system.

    I would like to be able to tell our users when this change was made.

    HelesicPetr
    22-Sapphire II
    HelesicPetr22-Sapphire II
    22-Sapphire II
    December 19, 2023

    Hi @LG_10096154 

    I don't have any issue to complete the task as an admin for someone else. 

    Version 12.0.2.7

    In your case there can be some ACL troubles on the context level. 

    Or this feature has been applied in later CPS 08-15

     

    HelesicPetr_0-1702993577761.png

     

    PS: what date/time have you realized this behavior ? After update? Upgrade? any other changes?

    PetrH

    L
    LG_1009615414-AlexandriteAuthorAnswer
    14-Alexandrite
    December 21, 2023

    Found the reason. One of our developers "included a change to the code that checks comments. In the past it has not been checking if the signed on user had written comments for their assignment. Now it checks if the signed on user added comments."

    HelesicPetr
    22-Sapphire II
    HelesicPetr22-Sapphire II
    22-Sapphire II
    December 22, 2023

    @LG_10096154 

    So your developer has changed the behavior, not PTC.  That explains a lot. 

    PetrH

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