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M
Mat16-Pearl
16-Pearl
March 19, 2026
Question

CPS 12.0.2.26 broken? Cannot stop Windchill Service. Error 1053

  • March 19, 2026
  • 1 reply
  • 49 views

Version: Windchill 12.0

 

Use Case: Installed CPS 12.0.2.26 Try to Stop Windchill Service (e.g. for backup purposes)


Description:

When I try to stop Windchill service within "Services" or by running 'sc stop "PTC Windchill"', it would not stop correctly. 

In "Services" I get an Error 1053:

 

ksnip_20260319-103154.png

'sc stop "PTC Windchill"' just reports "STOP PENDING", but nothing more (no additional error message).

 

After around 4 minutes, the service finally stops, but I guess, that windows just terminates all corresponding processes after a certain time.

 

MethodServer.log reports several

[Servlet engine stop] wt.system.err - WARNING: The web application [Windchill] appears to have started a thread named [xyz] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:

 

I updated JDK vom 11.0.13 to 11.0.30, but nothing changed.

 

1 reply

Fadel
Fadel23-Emerald I
23-Emerald I
March 19, 2026

for the "The web application [Windchill] appears to have started a thread named" take a look at   https://www.ptc.com/en/support/article/CS397910 

 

Next time try to use windchill stop command from windchill shell and check what errors thrown in the method server /server manager logs

Buiꓘa
M
Mat16-PearlAuthor
16-Pearl
March 19, 2026

Thanks for Your tip, unfortunately it is not working.

 

1. windchill stop reports nothing

ksnip_20260319-113510.png

2. The CS ist blocked for customers

ksnip_20260319-113702.png

Fadel
Fadel23-Emerald I
23-Emerald I
March 19, 2026

you are right , my bad article is PTC internal belo is a screenshot : 

 

art.png

 

as windchill stop is ok ,  you  can uninstall and  reinstall the service see  https://www.ptc.com/en/support/article/cs17799 , this one is public 🙂 

Buiꓘa
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